The Joint ChiropracticReviews of thejoint.com

I went into The Joint on 1/28/24 At the Summerville Location. I was in tremendous pain. I signed up apparently for the wellness plan. All I could think of was getting out of the pain. They get you to sign forms and I didn’t realize they would debit my account each month even if I didn’t use them. The next day after my adjustment I had to go to the ER Roper and I was informed I had pulled muscles in my chest. Today March 28, 2024 I noticed my bank card had a $79.00 charge. I immediately called The Joint center and was informed that they debit my account for $79.00 and I had to cancelled to stop them from debiting my account. I said ok I’m want to cancel. I was then informed I had to go into their center to sign a document to cancel. I drove 15 miles to cancel then I was informed that it had to be cancelled 2 days prior. I was so angry! They push you to sign a 3 page document, then you have to drive to their location to sign another document to cancel. Also it has to be 2 days prior in order for The Joint not to deduct $79.00. It’s a racket and they steal peoples hard earn money and they DONT make any exceptions regarding you being in pain. THEY WILL STEAlL YOUR MONEY! I would NEVER recommend them period! The manager kept saying well we explained the wellness plan and it’s your fault that you signed it! I had 2 treatments $79.00 each. There is no human compassion anymore. It’s disgraceful that The Joint in Summerville have very unprofessional people working for them. I asked for the owners name and was given: LS Carper but was not given a phone no. Or any information to where I could contact him to explain what has happened to me. They did a poor job explaining the wellness program. The way they treat you when there’s a dispute is disgraceful! I’m sure this will NEVER get to the appropriate people to make any positive changes. When your employees treat their patients like I was treated it will eventually hurt your business!

I am being charged an extra month because I forget the deadline to cancel. Isn't it human to make a mistake. I haven't visited them after end date, but being charged anyway. I'm closing my credit card because of this. I can't believe exceptions aren't made. I have to pay even though I'm not using their services. Unfair bulldozing me. Not a good way to conduct business when you are health professionals! The Joint is burning me and I am not happy. I won't ever return!

If I could give this 0 place stars, I would. Unfortunately, my experience with The Joint Chiropractic was profoundly negative, leading me to strongly discourage anyone from seeking their services. Despite claims of flexibility, their cancellation policy is a deceptive trap. Initially told that cancellation couldn't be processed over the phone or online due to "HIPPA" reasons, a clear misrepresentation of such regulations, the situation only worsened in person. They enforced a hidden stipulation preventing account cancellation within the first 60 days, disregarding my explanation that I had already fulfilled this duration. This unyielding policy resulted in an unwanted third-month charge, contradicting their earlier assurances. When I attempted to cancel after an unwarranted third charge, citing a move out of state, their policy absurdly required me to return to the original branch for cancellation. This, despite their boasting of "900" locations nationwide, highlights a baffling lack of accommodation or understanding of customer circumstances. Communication with The Joint Chiropractic was futile. Repeated calls within business hours went unanswered, signaling gross negligence in customer service. The rare interactions with staff revealed a dismissive attitude, with claims of lacking authority for simple account cancellations and deferring to an absent manager, further complicating an already frustrating process. The final straw was the chiropractic care, which was subpar and hazardous. The chiropractor assigned to me conducted no preliminary assessment, ignored my reported neck issues, and proceeded to perform an adjustment on the injured side, exacerbating the pain significantly for days after that. The Joint Chiropractic's service is far below acceptable standards, marked by misleading policies, poor customer service, inaccessibility, and irresponsible medical care. Their approach to business and patient treatment is unethical and concerning, making them a poor choice for anyone needing chiropractic services. Look elsewhere for professional, compassionate, and competent care.

My stomach muscles were ripped to shreds at my last appointment as well as being violently ill!! Took almost three weeks to bounce back from this.Then when I went in and told them they still charged me for another month of their plan so basically stole another $79 from me. I would never recommend to anyone. Doctor had no idea what he was doing!! And no one there even cares that they are basically stealing from you. I was never told I had to cancel my membership when I signed up. Just told that if I would not be charged for subsequent months if I didn’t come back in. Very deceitful!!

Crooks...STAY AWAY. They keep charging my credit card every month and won't stop unless I come in...SO THEY CAN TRY TO SELL ME AGAIN.

Completely Amazing, not only is the Service Great, but I travel a lot and can go to Any Location... Not to mention My average cost is $19 and I get to use My HSA to pay for it... I'll be back, thank you. Rob Widowski

I understand why so many people don't believe Chiropractic has any benefits. Scientific evidence, though limited, supports the use of Chiropractic for treating back pain. Companies like The Joint are probably part of the reason that the practice is so distrusted. I went into the Bentonville, AR location, where they immediately started trying to sell me a contract and push me into visiting twice a week. Of the 30 minutes I spent in the office, I was face-to-face with a care provider for less than 15 minutes. Of the time I was with them, they provided less than two minutes of hands-on care. By comparison, physical therapists usually provide massage, and a comprehensive exercise plan which you can usually complete independently at home. I might try a different Chiropractor, but it doesn't really seem worth it compared with my experiences with a physical therapist.

Great place in the Tampa area. Extremely professional, pleasant, helpful, skilled and customer oriented. Thank you Cole.