The Jacket MakerReviews of thejacketmaker.com

The customer service is lacking. The customer service agent assigned to my case is Shawn. He does not reply promptly. If fact, the only time I can get him to respond is when I cc Mehmood Hanif (head of marketing) in my emails. I posted an honest review about the Dean Brown Leather Biker Jacket. However, my review has not been posted on their website. I have a suspicion they filter their reviews and only post positive reviews (4 stars or higher). The jacket itself seemed of fine quality. I do believe their sizing is off. I worked with the sizing chart and Shawn to choose the appropriate sized jacket. When it arrived, it was woefully small. The jacket will be returned, that is, if I ever get a response from customer service.

I ordered and received a custom fit bikers jacket. I am very pleased. The quality and fit is spot on. The communication back and forth was fast and pleasant. I would heartily recommend The Jacket Maker to anyone.

Thanks for fixing my jackets Fred. Seriously you've been an amazing help. Thank you.

Ordered a jacket in November, arrived yesterday (March 5th). Took quite some time and had some minor hiccups (was told I would receive it in mid January and then the 1st week of February, sometimes communication was far and few between.) I was also sent the wrong photos of someone else's jacket by mistake which stressed me out, however Shawn was quick to remedy the issue and I was able to see the jacket I ordered a few days later. Upon receiving the jacket, it is stunning in person - the quality is impeccable and it fits beautifully - I would order again, but I'd order it quite a bit in advance because it took longer than 8-12 weeks.

I ordered a made to measure jacket in Feb 2021, and not only is it absolutely perfect but it also got here in about 2 weeks. The process was very easy and the production team even got in touch with a suggestion on my sleeve length (and thank god - they were totally right and the sleeves would've been too short otherwise). I had seen reviews here and there that made me worried about being able to get in touch with the team if there was a problem, but I found the team to be communicative and very helpful. Overall, I am beyond happy with my purchase and my experience, and I would definitely recommend.

Took awhile to make, when it came, came fast and its amazing.

Quality product. Shipping took a bit longer than expected, but I'm happy with my purchase

My jacket came in very good packaging(box with a bag inside), on opening it the jacket was very clean and nice to look at,it was love at first sight, I have a faux leather jacket by mikal kors but it doesn't even come close. The jacket has weight and I love it, I love my clothes to fit me snug and this jacket fits me perfectly, it is a premium experience and a girl told me she loves my jacket on my first wear!!! People also asked if I was a biker because of how it looks to which I replied NO,it gives me confidence and bad boy vibes especially when I wear all-black down to my timberland boots, I plan on getting the brown Raiden next and thank you jacketmaker for the discount code