The Jacket MakerReviews of thejacketmaker.com

Best quality, my son loves his new jacket

I have purchased multiple jackets from The Jacket Maker over the years. What I appreciate most is the ability to have custom jackets made to my exact size. The quality of the materials has also been excellent.

Firstly, the jacket is wonderful. The quality of materials and construction (is that the correct word to describe the making of a jacket?) is exemplary. I simply could not be happier with the product. Excellent. The communication was a little less so. They advised that their products were 'made to order'. Nice! After I placed an order, there were several emails advising 'bonus points' or some such thing (which I don't care about), but two conflicting emails regarding delivery times. That was a little confusing. In the end, neither of these 'delivery times' were close to the mark, as the delivery was compromised by the freight companies having to consider the consequences of Mr. Trump's Persian adventure. Tracking the parcel was a touch nerve-wracking. The parcel went from Pakistan, sat in Dubai and then Istanbul for at least a week before being released. It went from Turkiye to Germany to China and then on to Australia. Phew! I appreciate that this stuff was well out of The Jacket Maker's control, but the remit for this post was to 'Tell us more about your experience'! Despite all of that shipping stuff, and assuming that my jacket is a true example, I would recommend The Jacket Maker's products to anyone and without reservation. I will buy from them again but perhaps seek a more accurate 'Made to order' time-frame. And the freight company prevarications (that were nothing to do with The Jacket Maker, of course) will hopefully no longer be part of the picture. If I could give 4.99 stars I would...

I originally ordered the Kenton Hooded Black Leather Pullover Jacket in custom specifications, including upgraded YKK Excella hardware in a high-gloss silver finish. When the jacket arrived, I was immediately impressed by the quality of the leather, craftsmanship, fit, and overall design. The sheepskin leather is incredibly soft and luxurious, and the jacket looks and feels far more premium than its price point suggests. The only issue was that the zipper hardware wasn’t exactly what I had requested. I shared my feedback honestly, and what happened next completely exceeded my expectations. Rather than dismissing the concern, the team took it seriously, investigated it internally, and kept me informed throughout the process. They ultimately sourced the correct YKK Excella zippers directly from YKK, shared photos for my approval, and produced an entirely new jacket to the original specifications at no cost. The replacement jacket has now arrived, and it is absolutely spectacular. The YKK Excella zippers are flawless, smooth, and luxurious, exactly as I had envisioned. Combined with the exceptional leather, perfect fit, and thoughtful design, the finished product is everything I hoped for. What impressed me most was not just the quality of the jacket, but the integrity of the company. Mistakes can happen with any business, but how a company responds is what truly matters. The Jacket Maker went above and beyond to make things right, demonstrating a level of customer service, professionalism, and commitment to customer satisfaction that is increasingly rare. I would not hesitate to order from them again and can confidently recommend both their products and their customer service. An outstanding experience from start to finish.

Working with the design consultant Max went very well. We had a glitch in communication on one issue however we did get it resolved. I was satisfied with my product and spent a great deal more time clarifying what I wanted for my second custom bag. Max has done an amazing job of sending me a rendering which actually captures all of the elements of my design and answering my list of questions. Now to sit back and wait for my next custom bag. Thanks Jacket Maker.

Absolutley amazing, not just the Jacket but the whole experience with this company. The quality of the jacket is fantastic and it smells and feels incredible and you would be hard pressed to find better at this price point. And the communication from the company was excemplary. Look no more and press 'CHECK OUT' and enjoy!

Excellent have ordered several jackets, my favorite being the ALPS jacket. Thanks :-) Andres

Couldn't be happier!!! I received my order today, also updates during the whole process, fast shipping (i live in Spain), the packing is great so it arrived in perfect shape and my new jacket is gorgeous!!! Pleasently surprised and already browsing for my next purchase😁