James
Great company, great product
Great company, great service and communication. My jacket exceeded expectations. Would happily purchase from this company again.

Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.
The Jacket Maker (thejacketmaker.com) has 488 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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488 approved reviews, newest moderated first
James
Great company, great service and communication. My jacket exceeded expectations. Would happily purchase from this company again.
Sonja M.
Im Juni 26, habe ich einen Mantel bestellt. Nach 3 Monaten kam dieser. Er ist aus reinem Plastik, und nicht wie beworben, aus Baumwolle. Meine Tochter hatte darauf eine bedrohliche allergische Reaktion. Nun versuche ich seit 1 Monat, mein Geld zurückzubekommen. Chancenlos! Bitte auf keinen Fall etwas bei dieser Firma bestellen.
Response from The Jacket MakerAug 28, 2026
Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Leider konnten wir in unserem System keine Bestellung unter dem für diese Bewertung verwendeten Namen finden, sodass wir den Fall derzeit nicht überprüfen und die Bestelldetails nicht einsehen können. Bitte teilen Sie uns Ihre Bestellnummer oder die E-Mail-Adresse mit, die Sie bei der Bestellung angegeben haben, damit wir den Kauf identifizieren, die Angelegenheit gründlich untersuchen und Ihnen entsprechend helfen können. Wir würden uns sehr freuen, wenn wir die Gelegenheit hätten, dieser Sache nachzugehen und eine angemessene Lösung zu finden. Mit freundlichen Grüßen,
Ryan C.
Because I'm not the tallest guy I ordered a custom made to measure leather jacket. The final product was above and beyond top quality. It fit me perfectly. The leather quality was wonderful and looked just like advertised pictures on the website. The staff also did a great job communicating with me through the process. Very friendly and professional with answering my questions. I'd definitely recommend them to anybody who wants a good quality leather jacket at a reasonable price.
Fabian G.
Bestelling 10 dagen geleden gedaan, voor items die direct leverbaar zijn geven ze een verzendtijd van 5 werkdagen aan. Hierna een bericht gestuurd via de klantenservice, hierna krijg je een automatisch bericht dat je binnen 24 uur antwoord krijgt. Nog steeds geen reactie hierop gekregen en de status van de bestelling is nog steeds gelijk als 10 dagen geleden, geen vertrouwen dat mijn bestelling nog aan gaat komen. Bestel hier niet. Update: Mail ontvangen van klantenservice, het product wat ik heb besteld had niet eens op de site moeten staan, en dus is mijn order gecanceld. Geld inmiddels teruggekregen. Slordige fout van de persoon die verantwoordelijk is voor de website. Ik zal hier niet nog eens bestellen.
Response from The Jacket MakerSep 2, 2026
Beste Fabian, Bedankt dat u de tijd heeft genomen om uw feedback te delen en een update over uw ervaring te geven. Het spijt ons oprecht dat uw ervaring met ons zo is verlopen. Het product dat u had besteld, was per ongeluk op onze website gepubliceerd voordat het beschikbaar had mogen zijn. Zodra we dit ontdekten, hebben we onderzocht of we de bestelling alsnog konden uitvoeren, maar helaas bleek dit niet mogelijk. Daarom hebben we de bestelling geannuleerd en het volledige bedrag terugbetaald. We erkennen ook dat onze communicatie veel sneller had moeten verlopen. De combinatie van de fout op onze website en de vertraging in onze reactie heeft begrijpelijkerwijs tot extra teleurstelling geleid. We nemen uw feedback serieus en gebruiken deze ervaring om onze interne controles rondom productpublicaties en klantenservice verder te verbeteren. Nogmaals onze oprechte excuses voor het ongemak en de teleurstelling. Met vriendelijke groet,
Carl
I wasn't pleased with the first jacket I ordered. The jacket was too tight and the leather wasn't as soft as I wanted. I had never ordered online before and I thought that's it my money is gone. The jacket Maker said they would fix the problem and send me a new jacket. Upon receiving my new jacket, I was pleased; it fit well and the leather was soft.
Brandon H.
I ordered a custom jacket and was nervous what the outcome would be but I received the jacket and it is absolutely amazing! I was blown away, it is everything I had hoped it would be. I ride sport bikes and opted for the thicker leather, this jacket is beefy and will protect in a fall also it is one of a kind! If you are considering ordering from them don't hesitate just do it. They walked me through every step of the project and made it a pleasure. Very professional, A++
Kian S.
I had a leather jacket, that i loved a lot, but sadly it was made of faux leather (Which over time began to peel off). The Jacket Maker, created me the same exact jacket, with real leather. And Wow! I was astonished by the result! Keep up the good work!
Shannon
Waited forever for this jacket as it never gave a mention that it comes from Pakistan...when I did finally get it, it was damaged right out of the box, when opening it the jacket came out in what can only be described as something heavy was on it, it made alot of noise as I tried to unpeel it, was all stuck together...if I could show the pictures I would, but no option on review here for that......*UPDATE*...THEY REACHED OUT TO ME TO MAKE GOOD ON THE SHIPPERS ERROR, THEY SENT A REPLACEMENT IN A FAST MANNER, THIS TIME USING A NEW SHIPPER, THE JACKET ARRIVED IN PERFECT CONDITION AND IT FITS LIKE A GLOVE...SHIPPING WAS UNBELIEVABLY FAST...I KNOW IT WASNT THEIR FAULT BUT THEY MADE GOOD...ANOTHER SATISFIED CUSTOMER HERE AND WOULDN'T HESITATE TO DO BUSINESS AGAIN....HIGHLY RECOMMEND
Response from The Jacket MakerJul 24, 2026
Hello, Thank you for reaching out. We sincerely apologize for the condition in which your jacket arrived and for the disappointment and inconvenience this has caused. This is certainly not the experience or product quality we aim to provide. We are currently looking into the matter, including the packaging and handling of your order, to understand what may have caused the leather to stick and peel during unpacking. Please rest assured that we take your concerns seriously and are committed to making this right. Our team will work with you to review the damage and provide an appropriate resolution as quickly as possible. Once again, we sincerely apologize for the inconvenience and disappointment caused. Best regards,