Brenda T.
This was a horrible experience
This was a horrible experience. I ordered and patiently waited about 2wks. After hearing nothing I inquired. Was told they were moving stores so we're behind on shipping. Again, I was patient. Another week or so later I hear my fish MIGHT ship that week. A few days after that, I'm told the bulk of my order is now out of stock. So they wasted a month of my time when I could have been looking elsewhere. Company refunded. But it was the fish that I wanted. The whole experience was ridiculous.
Response from The iFISH StoreJun 11, 2025
Hi Brenda; We’re truly sorry for the frustrating experience you had — it’s not the standard we strive for, and we understand how disappointing it is when expectations aren’t met, especially after waiting so patiently. Our recent store move did cause unexpected delays, and while that’s not an excuse, it did unfortunately impact our ability to fulfill some orders as quickly and accurately as we normally would. We completely understand your frustration with the stock being unavailable after such a long wait — we know it’s the fish you were excited about, not just the refund. We genuinely appreciate your feedback and will be using it to help improve our communication and inventory systems during busy transitions like this. If you ever decide to give us another try, we’d love the chance to provide the experience you originally hoped for.