The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreMar 6, 2020

Hello James; Thank you for your Feedback. Two issues to address here. (1) If one of the Cichlids you ordered had one damaged eye, we would be happy to address it. We inspect each fish before they enter quarantine and are packed. However, if you saw what appeared to be a damaged eye when you received the fish, then we would request that you send a photo to [email protected]. For fish which perish during shipment or appear to have any other serious visual injuries when they are received, as stated on our website we request that you contact us immediately and send a photo to [email protected]. We will work with our customers and provide either a credit toward a future order or a refund. Would you be willing to submit a photo to [email protected] so we can move forward in addressing the issue? (2) The albinos you are referring to are the Strawberry Peacock Cichlids which carry pinkish colored eyes. If this is the correct descriptor you are referring to and would like to discuss it further and communicate what you were expecting, we'd also be happy to address that as well. In both cases outlined above, we would certainly like the opportunity to speak with you so that you are ultimately satisfied with ordering from us. Open communication, preferably right after an order is received, helps alert us to any dissatisfaction so we can respond. We hope you will take us op on the offer of submitting a photo of your fish so we can open discussions.