The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreMar 19, 2020

Hello Toby; Our apologies for missing your email about the requested shipping date. A suggestion for any future orders you may place with us....We provide a Notes/Comments section on Your Cart page where you can add any special instructions. That has proven to be a more reliable way for us to receive any requests on orders. However, we understand there are times when these requests come up after the order has been placed and an email is necessary. So on our end, we will do a better job on addressing order changes/requests we receive via email. We are glad you are pleased with the fish. We thank you for your feedback and use all feedback to help improve how we serve our customers.

Response from The iFISH StoreMar 19, 2020

Hello Tamra; We're very sorry to hear about the status of your aquarium. Since ich is caused by a protozoan parasite, and you are mentioning a fungal infection we are wondering which it is, what the fish look like at this point and what you used for treatment. We'd certainly like to help in recommending treatment and also compare tank parameters that we keep our Discus at and the environment they were introduced into. This is not saying that you had bad tank parameters but we have sometimes seen others maintain their Discus at different tank parameters and when ours arrive they become stressed by their new environment and prone to illness. Nevertheless, we'd certainly like to explore exactly what happened here because you placed a fairly large order with us. If you'd be willing to open communication with us, we'd be happy to explore this further. A good start would be for you to email us your tank parameters, appearance/behavior of the fish upon arrival and now as well as tankmates to [email protected]. We would like to help rectify the situation and turn this around for you. We thank you for your honest feedback and hope you will take us up on our offer of further investigation.