Damain C.
Shipped to wrong address and wouldnt…
Shipped to wrong address and wouldnt replace the 4 fish that died unless i paid shipping what is that when shipping is 30$
Response from The iFISH StoreMay 6, 2020
Hello Damain; UPS provided a record that they delivered to the exact address that you provided when you placed the order in our system. Believing this may have been a mistake by UPS, we still offered you a credit on a future order but did not hear back from you. Yes, we did state that you would have to pay $39.99 for shipping on that credited order. Unfortunately, your incident was an issue with your local UPS facility, We make no profit on our shipping and our policy states that refunds and credits will not include shipping fees. We hope you understand our reasoning for our policy on these matters. Nevertheless, we are still very willing to provide you with a credit on your order. If you'd like to reconsider, please contact us at 516.524.6423 at your earliest convenience.



