The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreFeb 3, 2023

Hello Ms. Szu-Ping; We're sorry to hear that one of your Acaras perished after only 8 hours in your tank. If you had reached out to us we would have further looked into it with you. How did it appear/behave when first received and during acclimation? Although we have a 2-hour window for our Live Arrival Guarantee, we remain dedicated to working with our customers if they perish soon after acclimation. It sounds like the other Acaras you received in your order are doing well. We would have liked the opportunity to explore this further with you if you had notified us at first signs of an issue. We're sorry this was your experience with us and hope you will give us a try again in the future.

Response from The iFISH StoreFeb 3, 2023

Hello Anthony; We apologize again for the delay. When you had placed your order on December 20th, even though our usual processing time is 7-10 business days, we were running behind due to the winter storm which caused shipments from our suppliers to be cancelled. We eventually were able were to receive another shipment and began the quarantine process for your RedTail Catfish. You finally received your order on January 10th. We are truly sorry for the delay that you experienced and any inconvenience this may have caused. At the same time, we certainly hope your fish are doing well.