Brian K.
No customer service
No customer service, all of the fish I ordered arrived dead! Was a complete waste of money.
Response from The iFISH StoreApr 18, 2023
Hello Brian; We’re sorry you’re so disappointed. We have the email we sent you on March 28th to let you know that FedEx would be delaying your shipment by one day and that we pack our fish to typically withstand a one day delay. We also asked that you contact us if there is any issue with your fish once they arrived. As we indicate on the guide enclosed with your shipment and our website, we have a live arrival guarantee and simply need for you to contact us immediately if the fish arrive perished. With the requested photos should that be the case, we typically provide a refund or credit. We’re sorry the fish perished and we would have been more than happy to address the problem had you contacted us. However, in reviewing our email and telephone communications with customers, we have no record of you contacting us. We notified you of the shipping delay and would have liked to show you further, the customer service we work very hard to deliver, but we need to be notified as soon as possible when there is a problem.