The iFISH StoreReviews of theifishstore.com

Response from The iFISH StoreOct 10, 2023

Hello Igor; We really wish we had the opportunity to assist you with this at the first sign of ill health in your Discus but we had not heard from you. We wonder what their condition was when you received them, how well they acclimated, your tank parameters and their tankmates. We always like the chance to try and determine the root cause when any of our fish perish so we can work with our customers to rectify the situation. We’re sorry your experience with us wasn’t a better one and we simply encourage all of our customers to contact us immediately when the fish we shipped are not doing well or perish.

Response from The iFISH StoreOct 9, 2023

Hello Dan; Thank you for the review. The only thing we can honestly say here is that we do wish you had contacted us when you first received your Discus and they appeared very stressed. Yes, we do have a Live Arrival Guarantee with a set timeframe, however, when our fish appear stressed and do not acclimate well we would hope that our customers contact us immediately even if it is outside our set Live Arrival Guarantee timeframe. It gives us the opportunity to assess the conditions and work with our customer to correct the situation. Whether it is reviewing acclimation procedures and recommending follow-up procedures or, in worst case situations where fish have perished, determining if a refund or credit is more appropriate. In any case, we would encourage all of our customers to simply contact us at first signs of ill health in our fish as soon as possible rather than not contacting us at all. When we hear about fish perishing in a review with no prior communication with us it is unfortunate because we work very hard with our customers to ensure a positive outcome. We’re sorry this was your experience with us and hope you will be open to working with us again in the future. Thank you!

Response from The iFISH StoreOct 5, 2023

Hi Robert; Thanks for the review and sorry for the crossed wires. We had communicated by email before you placed your order and felt we could pretty comfortably determine gender in 3” Cichlids. In our email reply we had requested when placing your order to leave us a note in the comment box requesting males or send us an email with your order number and we’ll note it for you. However there was no note in your Order or a follow-up email with your Order Number requesting males. Given the volume of orders we process a day, we didn’t connect your initial inquiry email with your desire for males in your eventual order. We’re very sorry! We do hope the Cichlids you received are happy and healthy though!