Thomas F.
Beware of this Company!
Beware of this Company! I can't believe that Customer Service in May went way downhill. I signed up with the Hoth March 2021 for a 12 Month Contract for the HothX with Double Content for month one and month Six. I also signed up for a PPC campaign with a free month and a Free setup. With a 250month fee and a google charge of 500.00. During the setup of my pay-per-click, we had some tech issues, and I tried to get telephone support as communication via email seemed to break down and not provide assistance. This lack of willingness to communicate cause frustration with my team with the hoth and me. I asked if I should just get a refund and wanted to talk to a rep about cancel the contract. I did this for two reasons hoping to get an account rep to call to go over the agreement, which may lead to what was going on with the tech issues. Get these fixed, clarify why communication was breaking down. Or 2 find out this PPC service wasn't for me and if there was a way out of the contract. (mind you the HothX service was great that is why i was confued on the actions in this service) I didn't want to cancel anything I called in trying to get a hold of someone to figure what was going on , i got an email, saying that were cancelling my PPC service and refunding me. Knowing i didn't pay for anything I made them aware that they owed me nothing ( i am honest and have integrity). I also restated, "I didn't want to cancel; I would prefer to have someone contact me. For this reason, email communication seems to be misunderstood. The follow day i got an email with a refund of 140.00 and i wonder what this was for since i didn't pay anything yet. wrote back in. I also had appointments for my hothx service which was missed. my account then was deleted. i found out that i was dropped from service. my company contacted the hoth until march and want them to honor this. or refund all of our budget used for a service that was contacted that they could just lackluster cancel and fullfill.
Response from The HOTHJul 8, 2021
Hi Thomas, I'm very sorry for any inconvenience. I know Chris and you had a follow-up conversation as to why we can't move forward with your account. We wish you nothing but the best. Ashley Shealy Client Experience Manager



