Bryan R.
20K for a 40% decrease in sales
20K for a 40% decrease in sales. I rarely write reviews, but I think it's important in this situation to protect other small businesses. Quality of services has really dropped off in the past year. Our sales from Organic dropped 40%, while all other says stayed same/increased. Hoth was unable to improve any keywords we hoped them to. What I found THE WORST is when discussing there is ZERO responsibility taken (even when they post wrong links on blogs, etc). They will nickel and dime and then not provide quality they stated. Biggest frustration was it took 30 minutes of a review with another SEO company to see the key mistakes and get things on track.
Response from The HOTHJul 30, 2025
Hi Bryan, Thank you for taking the time to share your experience — we truly value your feedback, as it will help us improve how we support our clients. We regret to learn that your experience with our services did not meet your expectations. I completely understand the frustration with the drop in organic sales. It is important to keep in mind that SEO work is not the sole contributing factor for sales, and that overall we did see steady growth in both keyword rankings, DA and overall traffic in your site. While we understand your concerns are about sales, SEO is just one part of the broader funnel, and we made several offers to discuss performance and strategy along the way. When issues like blog links or billing concerns came up, we addressed them promptly and offered fair solutions — including account credits and follow-up calls, which unfortunately went unanswered. We genuinely value your business and still want to make this right. Your CSM Andres reached out regarding our goodwill gesture we would like to offer. Thank you again for working with us. If you choose to accept the link offer and/or would like to discuss anything further, please do not hesitate to reach out to your Client Service Manager or the Support Team at [email protected]. Best regards, The HOTH