The Hookah LabEstablished in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
Smoking & Tobacco · Gardena
Excellent
358 approved reviews, newest moderated first
Bobby Y.
Fast order processing and shipping. Great selection of products. Awesome support!
Response from The Hookah LabSep 2, 2026
Thank you so much for the fantastic feedback! 😊 We’re glad you enjoyed our fast processing, quick shipping, and wide selection. It’s especially great to hear that our support team could provide a positive experience. We truly appreciate your support! 🔥💨
Paige J.
Horrible return experience.
Response from The Hookah LabSep 2, 2026
We’re sorry to hear that your return experience was frustrating. We take customer feedback seriously and would appreciate the opportunity to look into what happened and make things right. Please reach out to our support team with your order details so we can review the situation.
Dennis G.
Amazing flavor
Response from The Hookah LabSep 2, 2026
Thank you!
Lynda
Shipment was very quick. Just wish shipping wasn’t so much.
Response from The Hookah LabSep 2, 2026
Thank you for your feedback! 😊 We’re glad to hear your shipment arrived quickly. We understand your concern about the shipping cost and truly appreciate your understanding. We’ll continue doing our best to provide fast and reliable delivery while keeping shipping options as reasonable as possible.
Alnaji
Excellent service and fast delivery. The product arrived exactly as described and was packaged very well. Thank you for the professional service. I’m very satisfied with my purchase and would happily recommend your store to others.
Response from The Hookah LabSep 2, 2026
Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that you were satisfied with our service, fast delivery, and careful packaging. It’s great to know the product arrived exactly as described. We truly appreciate your recommendation and look forward to serving you again! 🔥💨
YL
The fulfillment service is below expectations , people work there can barely read and write as they process the order. They messed up my order twice! Kept sending individual items until I got my full order.
Response from The Hookah LabJun 10, 2026
Thank you for your feedback. We're sincerely sorry to hear about your experience. We understand how frustrating it must have been to receive multiple incomplete shipments and have your order corrected more than once before receiving everything you purchased. While we're glad the full order was ultimately delivered, we recognize that this is not the level of service you expected or deserved. We appreciate you bringing this to our attention, and your feedback will be shared with our fulfillment team so we can work to prevent similar issues in the future.
EKATERINA L.
I've been ordering from this store for almost a year now. The products are high-quality, the delivery is fast, and the service is excellent.
Response from The Hookah LabJun 10, 2026
Thank you so much for your continued support! We're honored to have earned your trust over the past year. It's wonderful to hear that you've been happy with our product quality, fast delivery, and customer service. We truly appreciate your loyalty and look forward to serving you for many more years to come!
joe H.
Shipping is fast and communication is spot on!
Response from The Hookah LabJun 10, 2026
Thank you for your kind words! 😊 We're happy to hear that you were pleased with both our fast shipping and communication. We truly appreciate your support and look forward to serving you again in the future!