The Hookah LabEstablished in 2019, The Hookah Lab is one of America's premier online hookah stores that offers an industry-leading selection of hookahs, hookah flavors, natural coals, and accessories. Our knowledgeable customer service crew is always ready to help and to ensure you have a pleasant shopping experience. In our hookah shop, you can find all your favorite shisha tobacco flavors and accessories for your hookah in one location.
The Hookah Lab (thehookahlab.com) has 358 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
Excellent
Smoking & Tobacco · Gardena
Excellent
358 approved reviews, newest moderated first
Nandish A.
Did not receive package. Would not order again.
Response from The Hookah LabOct 28, 2025
I completely understand your frustration, and we’re very sorry about this experience. As mentioned in our previous emails, we’ve already filed a USPS claim for the lost package, and you’re aware of the outcome. We truly regret that this happened and appreciate your understanding.
Mansour A.
I didn’t receive my shipment yet i had no calls from the carrier and when i track it it says it’s going back to the us for wrong address I contacted you to send email that the customer wants to receive the shipment before its send back the answer we can’t we have to receive it and then send it again with the same shipment fee and till now since 8th of October the shipment is stuck on dammam port I have no idea how long I have to wait to receive it
Response from The Hookah LabOct 27, 2025
Thank you for your message. Unfortunately, once the shipment is returned due to an address issue, we must receive it back before resending, which will require the original shipping fee. We’re monitoring it closely and will notify you immediately once it arrives so we can resend it as quickly as possible. Please confirm your address to ensure smooth delivery. Thank you for your patience.
Shawn D.
It made it thru customs but did not expect to pay 200$ at the canadian post office.
Response from The Hookah LabOct 24, 2025
We’re glad to hear your package made it through customs! Unfortunately, customs duties, taxes, or import fees are determined by your country’s regulations and are beyond our control. These charges are not included in the product or shipping cost. We completely understand the frustration and appreciate your understanding.
Zeynep H.
Thank you for delivering so quickly all products were as described. Amazing! It is always a risk ordering from a site I don’t know but I was so impressed I placed my second order and will return if I need anything else in the future!
Response from The Hookah LabSep 19, 2025
Thank you so much for your kind words! We’re thrilled to hear that your order arrived quickly and everything was as expected. We completely understand the hesitation when ordering from a new site, and we’re glad we could exceed your expectations. We truly appreciate your trust and your second order. We look forward to serving you again whenever you need anything in the future!
Nate M.
Terrible I ordered a black hookah and instead they sent me a clear one I reached out and asked could I send this back so they can send me the right color the refused and offered me a $10 refund ! They asked for verification that it was the wrong color I sent a picture and they still won’t let me send it back so they can send the right color and now all in all I just want my money back and they can take the hookah back 0/10 NEVER recommend
Response from The Hookah LabSep 12, 2025
I sincerely apologize for the inconvenience and frustration this situation has caused. I completely understand how disappointing it is to receive the wrong color. Please know that we already have an open ticket for your case, and our team is actively working on resolving this for you. If you could kindly stay with us through that open ticket, we’ll be able to keep everything in one place and ensure your issue is handled as quickly and smoothly as possible. We truly appreciate your patience, and we’re committed to making this right.
MOHAMED
Love it On time Same thing
Response from The Hookah LabSep 9, 2025
We’re so glad you love it! Thanks for sharing your feedback with us
Mr W.
Ok tnxx 🙏✅ 🤠😁🚪🚎💕🌅🚽👌🛁💡
Response from The Hookah LabSep 9, 2025
I am glad you are loving your Hookah experience with us!
Leon B.
Great! Fast Delivery!!
Response from The Hookah LabSep 3, 2025
Thank you so much for your kind words! 🙌 We’re glad to hear your order arrived quickly and that you’re happy with the delivery. We look forward to serving you again soon!