The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books reviews

95 approved reviews, newest moderated first

Brian S.
Dec 20, 2024
Buyer beware! They don’t ship, they just take your money and hide!
I should have looked into the ratings of this as well as many others. I purchased 3 books in November with the intention of gifting them to loved ones. I have emailed the company multiple times with no reply. When I track the package it is also still in China. Looks like a bah humbug type company. They don’t have an active “contact us” option on their website. No phone, no chat feature, just email and those go unreturned.
Response from The Heirloom BooksDec 23, 2024
Hi Brian, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Ben M.
Dec 20, 2024
Products are good. Customer service and response times can do with improvement
After not hearing anything back from my emails, once I posted a review I did get a response. Took nearly 4 weeks for my item to arrive. However, Heirloom were very apologetic and offered me a 30% refund, which i accepted.
Response from The Heirloom BooksDec 23, 2024
Hi Ben, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Customer
Dec 20, 2024
Probably a scam tbh
Ordered at the end of November. Nothing has arrived, the tracking number is wrong, and they don't respond to any emails. Absolute rubbish. Avoid.
Response from The Heirloom BooksDec 23, 2024
Hi, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Hannah B.
Dec 20, 2024
Scam - don't purchase
I have had the same experience as others. I bought two books as Christmas presents weeks ago, it wasn't highlighted that the products would be coming from China and take ages to deliver. My tracking details say the parcel information was received on 01/12/24 and there's been no updates since, suggesting the books haven't been shipped. No reply to any of my emails to customer services. Don't buy from them. I wish id checked the reviews before.
Response from The Heirloom BooksDec 23, 2024
Hi Hannah, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Matt K.
Dec 19, 2024
Scam
Scam! Took money and no book delivered, tracking number turned out to be fake.
Response from The Heirloom BooksDec 20, 2024
Hi Matt, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Amy F.
Dec 19, 2024
Complete scam
DO NOT BUY FROM HEIRLOOM BOOKS!!!!! Complete scam. Never arrived. Took money. I emailed no reply. Emailed on socials and they blocked me. Stay away! Re reply from them: if they actually cared they would respond to the many emails and look into this. I have sent order details and so far no response just like all their other scam accounts. They don't care they just want to cover themselves and look good online! Such liars.STAY FAR AWAY!
Response from The Heirloom BooksDec 20, 2024
Hi Amy, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Ruby Redulla S.
Dec 19, 2024
Absolute scam
Absolute scam. I paid for 1 book but had made a mistake in the order and immediately asked them to cancel. They responded once just to say they would get back to me. I know I should have done my homework beforehand, but I started looking into the company and found a lot of bad reviews a couple of days after. Concerned, I again told them to cancel my order. They then immediately shipped the order. I asked them why they did that when I had told them to cancel, and they just stopped responding! I have followed up several times to no avail. Do not buy from them! Total scam. Update: I am sure they are taking credit card information from the payments. I got 2 random charges that were thankfully blocked by my cc company before they went through. Immediately after, I finally got an email from Heirloom Books offering a partial refund in exchange for removing this review. I declined. Shady company!
Response from The Heirloom BooksDec 20, 2024
Hi Ruby, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Lucy G.
Dec 18, 2024
Scam company
Scam company. Similar to other people’s experiences, I also think this is not a legitimate company. I’m raising it through my bank. Very disappointed. Tracking doesn’t seem real and their emails are not convincing me otherwise.
Response from The Heirloom BooksDec 20, 2024
Hi Lucy, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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