The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books reviews

95 approved reviews, newest moderated first

Annie Ruth L.
Dec 17, 2024
SCAM
SCAM. Order never received. all reviews are saying the same. Avoid this, £35 wasted, contacted company multiple times with no reply.
Response from The Heirloom BooksDec 20, 2024
Hi Annie, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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zoe A.
Dec 17, 2024
Scam company
Scam company - gutted
Response from The Heirloom BooksDec 20, 2024
Hi Zoe, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Lou R.
Dec 17, 2024
AVOID! SCAM!
AVOID! SCAM!!! They take your money, the product seemingly then comes from China but never actually leaves China. Tracking information for "UK" delivery service is fake. Tracking information that they do give shows that product never leave China and doesn't even get to customs. Customer service is non existent. LEARN FROM OUR MISTAKE AND DO NOT USE!
Response from The Heirloom BooksDec 20, 2024
Hi Toni, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Mira C.
Dec 16, 2024
Disappointed! Scam company
Disappointed! I would avoid this company as I believe it’s a scam. I ordered weeks ago and never arrived. I have contacted the company, and all their replies are vague and lacking any actual help. I then contacted the shipping company who informed me that the tracking number is FAKE! So sad that a company would pry on people trying to buy meaningful gifts for family members. Shocking.
Response from The Heirloom BooksDec 20, 2024
Hi Mira, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Ben
Dec 14, 2024
Stay Clear - DONT GET SCAMMED!
After three weeks I am still waiting for my order - contacted them and been sent a tracking number that does nothing??? Now I don’t get any response from my emails? If I’ve not received my order in the next week I will be contacting my bank like the others have said!
Response from The Heirloom BooksDec 20, 2024
Hi Ben, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Emily B.
Dec 14, 2024
SCAM AS SAID IN OTHER REVIEWS
SCAM AS SAID IN OTHER REVIEWS Ordered multiple items. Didn't get them all in my parcel surprise surprise. Contacted customer services to say I didn't get my mental health journal which was already really expensive! Needed it desperately by Christmas and ordered within plenty of time months ago. When I contacted to say I never received it with my ordered products I was reassured it would be sent off. Never received the biggest cost of my order. I added my extra Information in too soon. I ordered 3 tell me your story mom and 1 mental health journal for christmas présents. I never received the journal. I asked for it to be resent and I was reassured that it had been but I still haven't received.
Response from The Heirloom BooksDec 20, 2024
Hi Emily, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Mick W.
Dec 13, 2024
Wish I'd read the reviews before I…
Wish I'd read the reviews before I ordered, not looking forward to whats going to/ be delivered hope the reviews are wrong.ive just had a response saying they pleased I'm happy with my order.I haven't recieved any order
Response from The Heirloom BooksDec 20, 2024
Thank you so much for your kind words! We're honored that The Heirloom Book will be a cherished keepsake for your family. We truly appreciate your recommendation and are so glad to hear it arrived in perfect condition. Wishing you and your family all the best! 💜
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Nathalie M.
Dec 13, 2024
Avoid at all costs.
Avoid at all costs. Having read the reviews, I am having a similar experience to the other people who have bought from this company in good faith and not receive their goods. I have now asked for a refund and will be contacting consumer rights and my bank if not completed in the next 7 days.
Response from The Heirloom BooksDec 20, 2024
Hi Nathalie, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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