The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books reviews

95 approved reviews, newest moderated first

Sal B.
Dec 24, 2024
Terrible service possible scam???
I ordered 2 books with this company on the 30/11 thinking that would be plenty of time for Xmas. The books haven’t arrived and after repeated emails and messages on Facebook they replied to tell me they’re trying their best to ship the books but couldn’t answer if they would be with me for Xmas. Pointless ever ordering as I now do not have gifts for my parents on Xmas day. I will not be recommending and wish I had read these reviews before bothering to order.
Response from The Heirloom BooksDec 25, 2024
Hi, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Rhi
Dec 23, 2024
Do not buy
Same as the rest of the reviews. Ordered 2 books on the 4th, nothing received. Followed up with emails to the customer service team, nothing heard back. Lost money and now 2 days before Christmas I’m having to go and buy more gifts. Either a scam or they’re out their depth.
Response from The Heirloom BooksDec 25, 2024
Hi, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Johannes S.
Dec 23, 2024
Chose to purchase this product for my…
Chose to purchase this product for my pregnant wife for Xmas, same story as rest of them. They had promised it would arrive before Xmas (was ordered on the 9th of December) Yet to hear back from customer service just want my money back as now I have to rush out to purchase something in a panic that will feel less though.
Response from The Heirloom BooksDec 25, 2024
Hi, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Ve Jun P.
Dec 23, 2024
Ridiculous
Ridiculous, they guaranteed a delivery before Christmas and no books in sight. They said it would take 10 days for delivery tops but no it's been longer than that. Worst of all, I've sent 3 emails to customer service and have not heard back from them at all. This is just terrible from a customer service point of view and how long the product is meant to get to you. Its been close to 1 month but no product in sight. Their tracking number doesn't work!
Response from The Heirloom BooksDec 23, 2024
Hi, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Hugo N.
Dec 22, 2024
Spent money on two books and got…
Spent money on two books and got nothing in return and not even an email that´s working. SCAM!
Response from The Heirloom BooksDec 23, 2024
Hi Hugo, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Laura B.
Dec 22, 2024
Scam!
Bought three of the books as Christmas presents. Says they shipped - yeah right. Tried to contact customer service - no response. Doesn't say they come from China on their website....took my money. Going to the bank to report the transaction as fraud. Buyer beware.
Response from The Heirloom BooksDec 23, 2024
Hi Laura, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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RD
Dec 21, 2024
This is a total scam
This is a total scam. Don’t order!! I wish I would have looked further into this company. There Wyoming location is fake. No response from emails. Turing this in as fraud to get my money back.
Response from The Heirloom BooksDec 23, 2024
Hi, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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MarieRee
Dec 21, 2024
Please avoid
Ordered on the 27th of November - still in china apparently, never reply to emails - scam company that I have reported
Response from The Heirloom BooksDec 23, 2024
Hi, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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