The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books reviews

95 approved reviews, newest moderated first

Natalie B.
Dec 12, 2024
DO NOT order from this company
DO NOT order from this company. I ordered two books on 24th November, I emailed to request an update and was told they were working to get my order fulfilled. I then receive an update on the shop app to say the items have been returned to sender. The items were never received, I have emailed the company again and needless to say haven’t heard back. £50 gone.
Response from The Heirloom BooksDec 20, 2024
Hi Natalie, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Luke A.
Dec 11, 2024
The customer service is excellent would…
The customer service is excellent would recommend dealing with them they help with anything vary fast
Response from The Heirloom BooksDec 20, 2024
Thank you so much for your kind words! We're honored that The Heirloom Book will be a cherished keepsake for your family. We truly appreciate your recommendation and are so glad to hear it arrived in perfect condition. Wishing you and your family all the best! 💜
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toni P.
Dec 8, 2024
SCAM COMPANY AVOID
Absolutely awful company I ordered on the 24th of November I still haven’t received anything I’ve contacted them and keep getting an email to say they are checking with the warehouse. I’ve ordered a mom and dad for a Christmas present. Also I’ve been tracking with shop and now it’s saying failure returned to sender. Avoid at all costs im now gonna have to contact the bank
Response from The Heirloom BooksDec 10, 2024
Hi Toni, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Goose N.
Dec 7, 2024
Avoid!
Awful company. Ordered book 21st November, and it is currently still sat in a warehouse in China. Customer services told me they had received more orders than they anticipated. When I asked for a refund they stopped responding. I have completed a chargeback with my bank. Avoid this company, they are just a drop shipping company who hold no stock themselves and rely on a 3rd party in China.
Response from The Heirloom BooksDec 10, 2024
Hi there! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Catherine S.
Nov 24, 2024
Very scammy
I ordered 2 books for father's day and a month later the shipping still said waiting for pickup. I ended up googling it and finding reviews on reddit from people who were still waiting 2 months after they'd ordered. A couple of people had received books, and they were awful quality like the ones from temu. I asked for a refund and they offered 20% for the delay. I responded with photos from reddit and managed to get a full refund a couple of weeks later.
Response from The Heirloom BooksNov 25, 2024
Hi Catherine, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Rachael L.
Nov 14, 2024
Small & flimsy, more disappointing than my ex
Took about 2 weeks to get here (now only realising its shipped from another country), book is flimsy and small, not hardback, a total rip off. Avoid company at all costs and get one on amazon
Response from The Heirloom BooksNov 15, 2024
Hi Rachael, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Gail L.
Nov 8, 2024
VERY DISAPPOINTING
VERY DISAPPOINTING! I have just received 2 books (2 dads instead of 1 mom & 1 dad...looks to be my mistake but I don't know how) which are not what I had imagined and due to a change in circumstances are no longer needed anyway. This is more like a notebook and the quality wasn’t as good as expected either. I emailed and asked about returns and got a quick reply, but the returns address is in China and there was not post/area code provided. On doing an google search the address doesn't appear to exist and can't find a link to the address and Heirloom Books. Currently awaiting on a reply to check if there is an alternative address as the cost of the return is pricey. VERY UNHAPPY!!
Response from The Heirloom BooksNov 11, 2024
Hi Gail Love! We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Jes
Oct 22, 2024
Ordered this for my Mom for her…
Ordered this for my Mom for her birthday and she's absolutely loving it! It's such a great and thoughtful gift! Planning to get one for my Dad too!
Response from The Heirloom BooksNov 11, 2024
Thank you so much for your kind words! We're honored that The Heirloom Book will be a cherished keepsake for your family. We truly appreciate your recommendation and are so glad to hear it arrived in perfect condition. Wishing you and your family all the best! 💜
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