The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books Reviews | Read Customer Reviews of theheirloombooks.com

The Heirloom Books reviews

95 approved reviews, newest moderated first

Andrew M.
Dec 29, 2024
Scam
Scam. Ordered 6 weeks ago and still no sign of it. Wanted to gift it as a Christmas present but missed that. Very disappointing. No communication either on shipping time.
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Lucy
Dec 29, 2024
I placed an order on 12/3 and still…
I placed an order on 12/3 and still have not received my two books. Shop pay app says delivered but the tracking info says error and not complete. Total scam of a website. I've emailed 3 times and have not received a response. Incredibly unprofessional business in my opinion. Save your money! I also received a reply on Trust pilot that is the same they send everyone else. After emailing them 7 TIMES I received another email with a change in shipping status. The email contained Chinese shipping info that still says no info. Scam of a website and I have contacted my credit card company to cancel payment.
Response from The Heirloom BooksDec 31, 2024
Hi Lucy, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Pal1ndrome
Dec 29, 2024
SCAM - Took Money, Shipped No Product
SCAM - DO NOT BUY FROM THIS COMPANY Ordered items, received order and shipping confirmation, except tracking info shows it hasn't been shipped, and after 2 emails to the company, there has been ZERO response. I'll have to get with my bank to get my money back I guess. January Update: Finally started contacting me after I provided the negative review. Gave a partial refund and continue to assure me details are coming. They haven't provided any new details. Still highly recommend avoiding this company. March update: 3 months of broken promises, just like my ex-girlfriend (hey-ohhhhhhh!). Ended up giving the many pages of correspondence to my bank who issued me the rest of my refund. Run. Run like the wind away from this company. Unless you like to pay for things you won't receive, then be my guest.
Response from The Heirloom BooksDec 31, 2024
Hi there, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Maureena G.
Dec 28, 2024
Literally never even came.
Told me I'd recieve my order before Christmas but it never came. No tracking information available and no response from customer service. What a waste Of money!
Response from The Heirloom BooksDec 31, 2024
Hi Maureena, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Consumer
Dec 28, 2024
Ordered on the 11th of December and…
Ordered on the 11th of December and still not received. Just realised you can jump onto Amazon and get similar for a fraction of the cost. Emailed customer service but not heard anything back yet.
Response from The Heirloom BooksDec 31, 2024
Hi there, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Troy M.
Dec 27, 2024
Ordered a book in early November still…
Ordered a book in early November still not received and emails go unanswered from the heirloom books.
Response from The Heirloom BooksDec 31, 2024
Hi there, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Emmett M.
Dec 27, 2024
never received my order
never received my order. i wished i had looked at this site before i even thought about getting four books from them as it seems that website is a complete scam. i have no idea how there getting these good reviews as I've had nothing but a bad experience with them. their tracking for the packages is horrible it says they don't even have mine even when i have all the conformation numbers and such. you try to contact them and you don't get that so called 'excellent customer support' at all. at this point id just like t have my refund and they can keep the books this is a total scam
Response from The Heirloom BooksDec 31, 2024
Hi Emmett, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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Julie
Dec 27, 2024
I ordered 2 books for my parents and they were never received
I ordered 2 books for my parents as a Christmas gift and the items never arrived. I purchased the books in early December and still haven't received the books or even tracking information. I tried sending an email on 12/22 to get an update, but no response was received. This is a horrible experience that feels like a $45 scam! There's no communication or transparency. I'm very unhappy with my experience and purchased.
Response from The Heirloom BooksDec 27, 2024
Hi Julie, We’re truly sorry for the frustration and disappointment you've experienced with your order. We’ve sent you a request through Trustpilot to gather more information so we can locate your account and assist you further. Please check your email notification from Trustpilot or log into the website to respond to our request. We’ll do everything we can to make this right for you. Thank you for bringing this to our attention, and we look forward to resolving this for you. The Heirloom Books Support Team
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