Barbara S.
When I was on the phone with the health…
When I was on the phone with the health coach to decide about a program we eventually got disconnected. No follow-up. My husband and I needed to discuss the financial part of the program but felt we were being pressured into making a decision at that moment. Now when I reach out to talk to someone I cannot get hold of anyone via phone.
Response from The Health Institute With Dr. Josh AxeJul 9, 2025
Hi Barbara- Thank you for reaching out and please understand this is certainly not the experience we want anyone to have when considering such an important decision for their health journey. I spoke with our team members and Ben; who you and your husband initially spoke to, stated reconnecting with your husband after the call got disconnected in which your husband told Ben that you were sleeping at the moment and he would text Ben some times that would work best for you two to continue the initial conversation. Ben also reached out twice today in which he received a response that you were unavailable but that you would try to call him back this afternoon. Your comfort and clarity are our top priorities and we are doing our absolute best to bridge this gap and make your experience with THI exceptional. We truly appreciate your interest and patience, and we’re here to support you fully — no pressure, just guidance. Please give us a call at 878-295-8339 ext. 1004 at your earliest convenience, we look forward to hearing from you! Warmly, The Health Institute Team