Brenda K.
SCAM
I agreed to the blood test kit $167 and the Key Cellular nutrition program, then my husband with dementia took a turn for the worse and my knee injury has me going to a chiropractor every week. I had to cancel as soon as I realized I could not commit to this demanding program which is calls every week, a health coach and there was just no time and no way I could work this into my life at this time, if anyone knows about dementia, it is a nightmare for us both!! I have called and tried to find the right person to contact but to no avail. Sent email after email, called and called. Sent back supplements and book but they still want $1439.53 for nothing, I have used none of their products or the so called portal for education which most of it I read is for the totally uneducated person with no common sense, so the money they want is for something that is not there!!! Do not sign up with these people unless you are 100% a rich person and committed with no other things going on in your life.. They are relentless to get money out of you one way or another..James said cause I opened the portal and I did this one time. Seriously???? Stay as far away as you can from these people!!!!!
Response from The Health Institute With Dr. Josh AxeNov 3, 2025
Hi Brenda, We recognize how heavy this season must feel caring for your husband while managing your own recovery. That is a lot to carry, and we understand how committing to a structured program in the middle of that can feel impossible. Our records show that multiple members of our team, including your assigned practitioner, were in contact with you and worked to process your cancellation request as quickly as possible. Our goal has never been to add pressure, but to provide clarity and support—especially when life takes an unexpected turn. To clarify, as outlined during your enrollment; practitioner access, client portal privileges, and lab testing are activated within the first eight days of starting the program. At that point, several components of the program—such as practitioner access, supplements, and lab testing—become non-refundable as we outlined during enrollment. The Cellular Health Regenerator program is designed to move through four progressive phases. Because you chose to end your participation during Phase 1, you did not experience the deeper layers of practitioner customization, protocol refinement, and education that take shape later in our process. We know this experience did not align with what you hoped for, and we respect that timing plays a big role in anyone’s ability to fully participate. Our client experience team remains available to walk through your account or explore future options whenever you are ready. You can reach us directly at 878-295-8339 ext. 1004 or by email to [email protected]. Wishing you and your husband strength and peace as you navigate the road ahead. With respect, The Health Institute Team