Run! Not sure if anything about this is legit! Paid for a health “consultation” and all I got was a $9k sales pitch for the “program”! I thought I would at least hear about some supplements and what makes them so great. Many other legit programs out there. This one is a scam!
Response from The Health Institute With Dr. Josh AxeNov 12, 2025
We understand how disappointing it can feel to invest your time and hope into a consultation that doesn’t match your expectations. Many people begin their health journey seeking clarity and end up feeling uncertain when next steps aren’t what they anticipated.
To clarify, the initial consultation you scheduled is an educational overview designed to help determine whether The Health Institute’s Cellular Health Program is the right fit for your goals. There is never an obligation to move forward—our team focuses on education, transparency, and explaining what a full wellness protocol entails before any decision is made.
The Health Institute is a wellness education organization founded by Dr. Josh Axe, supported by a team of highly trained health practitioners and educators dedicated to evidence-informed, cellular-health–based coaching. Our program structure includes targeted guidance, practitioner access, and comprehensive wellness education—designed for those ready to engage in a structured, multi-phase approach to rebuilding health from the inside out.
Our customer experience team would be happy to review your consultation details and ensure you have full clarity about what was presented. You can reach us directly at [email protected] or by calling 878-295-8339 ext. 1004.
With respect,
The Health Institute Team
KT
Keturah T.
A life changing experience
Having a personal nutritionist to work with was extremely helpful for me. The mindset and motivation zoom call was probably my favorite of all the zoom calls. I really needed a mindset shift and it made a big difference for me. My nutritionist always got back to me quickly when I reached out to her. It was helpful for me to receive the supplements every month, and I was very pleased with the quality. It would have been nice to have my nutritionist reach out to me occasionally to ask how I was doing. But I understand there are many students. My biggest problem was that I'm technologically challenged, so that was a bit difficult for me. However, if I was brave enough to reach out, I managed to learn enough to get me through it. Over all it was a positive experience, and I learned a lot. I definitely experienced spiritual growth as well. Remember, you get out of it, what you put into it.
Response from The Health Institute With Dr. Josh AxeNov 6, 2025
Hi Keturah!
Thank you for sharing your thoughtful reflections. It’s wonderful to hear that the program helped you not only improve your health but also strengthen your mindset and spiritual growth along the way. Your commitment to learning, engaging with your practitioner, and staying open through the process is exactly what leads to lasting transformation.
Your dedication is inspiring, and your reminder that “you get out of it what you put into it” perfectly captures the heart of this program.
With respect,
The Health Institute Team
JH
Julie H.
It made an important difference for me.
The support and helpful information available through this program has made a difference for me. I came into this with fatigue, bloating, mental fog, weakness and more and have little to none of that now. The support I received and the products along the way have made all the difference. Yes I had to be willing to change and put in the work but it has helped me regain my health again.
Response from The Health Institute With Dr. Josh AxeNov 6, 2025
Hi Julie!
Thank you for taking the time to share your experience. It’s truly uplifting to hear how your dedication and willingness to embrace change have helped you see such meaningful improvements in energy, digestion, and overall vitality.
Your success is a reflection of your commitment, consistency, and faith in the process. We’re honored to walk alongside you in this journey!
With respect,
The Health Institute Team
MC
Marie-Celine E H.
I've attempted to cancel this service…
I've attempted to cancel this service several times by text and phone... all I get is recordings and promises to be contacted... I called the company SiPhoX Health and all I get is computer connections... no humans to talk to... I don't want to complete text and I need to cancel the Nov. 19th follow up call... I guess my only option is to contact credit card company.. stop payments and report them as SCAM... they are stealing from elderly..
Response from The Health Institute With Dr. Josh AxeNov 10, 2025
Hi Marie-Celine,
We understand how frustrating it can feel to reach out for help and not receive a timely response. When communication feels automated or unclear, it can naturally create concern—and we take that seriously.
The Health Institute partners with SiPhox Health, a third-party laboratory to process bloodwork kits for our students. While SiPhox manages the lab component, all scheduling, follow-ups, and support are coordinated directly through our internal care team. It sounds like your request to cancel the upcoming review call did not reach the right department, and we want to correct that immediately.
The Health Institute is a wellness education organization founded by Dr. Josh Axe, supported by a team of highly trained health practitioners and educators dedicated to evidence-informed, cellular-health–based coaching. Our 4 phase, protocol-driven program is guided by real people who care deeply about helping students rebuild their health through nutrition, practitioner support, and holistic lifestyle systems—not automated systems or impersonal processes.
Our customer experience team has already been notified of your message and will reach out to close the loop. If you prefer to connect sooner, please email [email protected] or call 878-295-8339 ext. 1004, and we will personally assist you.
Thank you for bringing this to our attention. Your trust matters, and we want to ensure your request is handled with clarity and care.
With respect,
The Health Institute Team
TE
Teresa
Within a 3 month period of time
Within a 3 month period of time, I felt like I got my life back.
I felt healthier and younger. My joints improved greatly.
Everyone noticed.
Thank you!
Response from The Health Institute With Dr. Josh AxeNov 3, 2025
Hi Teresa!
Thank you so much for sharing your experience! It’s wonderful to know that your joint health and overall vitality have improved and that others are noticing your transformation too! These kinds of results are exactly why our team is so passionate about helping individuals take back control of their health through personalized, practitioner-guided support.
With gratitude,
The Health Institute Team
LA
Laurie
Don't waste your time
I didn’t make it past the sales pitch. The appointment lasted about an hour and a half (or more) mostly consisting of someone reading scores back to me from the symptom form I had completed when I signed up- it was constant manipulative sales tactics including visualizing what my life would look like if I felt better with little to no information on how that would happen and asking me about 45 times if this felt like something I wanted though I had no idea what I was even agreeing to.
I understand that this is a business; however, I sought this out hoping to receive the kind of comprehensive support I’ve been missing for years from conventional medicine. I also PAID $30 to be sold to... Believing I was meeting with a true health practitioner, I shared that my miscarriage was what prompted me to seek assistance. It felt like they were trying to capitalize on the traumatic experiences Instead of true support, I was met with a series of sales qualifying questions, no details on pricing, what was or wasn’t included, and then, when we finally got to the cost, the first question I was asked was, “Do you have good credit?” before I even saw a cost. That turned me off and was a far cry from what I believed to be the purpose of Dr. Axe’s teachings.
I had hoped for a faith-based, compassionate approach to address my health concerns. While I don’t doubt that the program may be supportive for some, the experience felt disingenuous and sales-driven. The representative even used the classic line that I had “one day before the price went up $1,500.” I left feeling deeply disappointed. The pricing I was provided verbally didn’t match what the sales collateral stated.. for example, there was $1,000 in the line item for 2 rounds of blood testing that was no longer included but ONE round would be part of the increase to $8,500. So, I would get the program for 8k with no blood testing but 8,500 for one round of blood testing. I had a lot of questions on how you could do this without blood testing, and why the $1,000 for blood testing was still being charged though there was no blood testing. I want true support to my health- not a time share or used car pitch. While I do believe Dr. Axe’s practices are worthwhile, I believe greed has turned this from being about helping people to making money. So, so disappointed.
Response from The Health Institute With Dr. Josh AxeNov 3, 2025
Hi Laurie,
We understand how discouraging it can feel when an introduction to our program doesn’t reflect the level of care and clarity you expected. Many students come to The Health Institute after years of searching for real answers, and we deeply value the trust placed in us to provide both guidance and hope.
To clarify, The Health Institute’s programs are developed and overseen by Dr. Josh Axe and a multidisciplinary team of over twenty board-certified practitioners. Together, they specialize in functional and cellular health—helping students identify the root causes of imbalance through advanced lab analysis, practitioner mentorship, and faith-based health education. While individual results will vary, the program is designed to help students create long-term transformation through structure, support, and lifestyle alignment.
In terms of investment, this level of care represents a comprehensive, practitioner-guided approach that integrates science, faith, and strategy to help restore the body at its foundation. Many students find that the value of improved energy, reduced symptoms, and restored balance far outweighs the cost as their health continues to progress.
Your feedback has been shared with our team to ensure all consultations remain professional, transparent, and aligned with our mission. If you’d like to speak further with our client experience team, please contact us directly at [email protected]
or call 878-295-8339 ext. 1004.
With respect,
The Health Institute Team
ED
ED
BEWARE PREDATORY SALES TACTICS!!
I just completed my initial consultation with a person by the name of Dave Larson, who acknowledged he is not a healthcare professional, just a salesman. I was upfront with Mr. Larson that I was uncertain about what the program included, and that finances would likely be a limiting factor, if he wanted to skip to those issues in order to avoid wasting his time. He assured me he had plenty of time and that there was an order to the pitch and to just hang tight.
Once he was done with the presentation, I was fairly impressed with the program, though admittedly concerned about the expense (it's $8K, by the way). When I indicated that I wondered how to get in touch with him in the near future once I was ready to sign on, he went FULL snake oil salesman with his bullish, emotional manipulation. As I reflected over the phone call I realized he was injecting these predatory sales tactics all along. For example, half way through he instructed me that he didn't believe I was going to be capable to make a decision and that he thought I needed to reschedule so my husband could be there to make the deal. (um...wut?) At the end, I was scolded and informed I just wasn't motivated enough...just like he suspected. (!!!)
I informed Mr. Larson, that I am indeed motivated, and that I intend to sign on to a program, but that I am doing my research to determine where and with whom. (Certainly not with this organization, which is sad because Dr. Axe is a hero of mine.) I likewise informed Mr. Larson, he might want to reconsider his sales practices, since he had previously indicated he was new to the program. Just a disgusting way to treat people, especially folks who are particularly vulnerable with health issues. I sincerely hope folks from The Health Institute understand how a person like this reflects on Dr. Axe and his legacy. Shameful stuff...
Response from The Health Institute With Dr. Josh AxeNov 3, 2025
We understand how uncomfortable it can feel when a conversation does not reflect the level of care and compassion you were expecting. Many students come to The Health Institute seeking both trust and hope in their health journey, and we take that responsibility with deep seriousness.
Here is what’s true about our process. Every consultation is designed to help prospective students gain clarity about their current health picture and learn how our practitioner-guided system works to address health at the root cause. Each member of our team is expected to communicate with integrity, compassion, and respect, and when feedback like this is shared, it is reviewed directly by leadership to ensure our values are upheld.
The Health Institute remains committed to serving every student with professionalism, transparency, and care. Our mission has always been to educate, empower, and support lasting transformation through faith-based, science-backed wellness principles.
Our client experience team is available to review your consultation in detail and ensure your concerns are fully addressed. Please reach out to [email protected]
or call 878-295-8339 ext. 1004 so we can assist you personally.
With respect,
The Health Institute Team
CB
Cathryn B.
Great Experience
Overall my experience with The Health Institute was great! So much support, encouragement, and education. How well you do is definitely up to you and the work you’re willing to put in.
Response from The Health Institute With Dr. Josh AxeNov 1, 2025
Hi Cathryn!
Thank you so much for sharing your experience! We’re thrilled to hear that you felt supported, encouraged, and equipped throughout your journey.
You’re absolutely right — lasting transformation comes from the effort and commitment you bring to the process, and it’s clear you’ve put in the work. We’re so proud of your dedication and grateful to have been a part of your health journey.
Wishing you continued growth, energy, and success in all that’s ahead!
Warmly,
The Health Institute Team
