Happy Howl Reviews | Read Customer Reviews of thehappyhowl.com

Happy Howl Reviews | Read Customer Reviews of thehappyhowl.com

Happy Howl reviews

Showing 439 reviews with 1 star · Clear filters

onyx
Aug 3, 2026
NO customer service ONLY Ai- Don’t trust them
No ability to resolve problems. Ai made to look human with a photo- no human reply despite asking. Also no way to reach a human - automated mail responses for over a year gives a different email to reply to - even when emailing the one it lists. Was given NO human reply upon contacting them re the passing of our dog despite asking for one & trying to escalate email as “ATTN Clyde”. Then was simply sent a label to return the last food that had arrived crushed. Had to box & struggle with 35+ lbs of food to UPS- for no refund yet- after losing our dog. NO REPLY to email with damage photos previous to this. At ONE point previously had an email reply from “Clyde” but never able to reach him again. NOTHING EVER IMPROVED IN A YEAR + This company is not what it pretends to be.
Response from Happy HowlAug 4, 2026
We are deeply sorry for the loss of your dog. 🤍🐾 We can only imagine how difficult it has been to navigate unanswered messages while grieving. We also want to assure you that this review is being responded to by a real member of our team. You deserved timely, compassionate support when you reached out, and we’re truly sorry that your experience did not reflect that. We would like to personally review all your concerns. We can also arrange for one of our customer care representatives to give you a call so we can speak with you directly, make sure everything is addressed, and help bring this to a resolution. Again, we’re sincerely sorry for your loss and for the frustration and hurt this experience has caused. The Happy Howl Team
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Marisa L.
Aug 3, 2026
It’s a falsifying company and they know…
It’s a falsifying company and they know that their product isn’t any good so when they give you the 40% off, they’re trying to say because you get that you can’t return even though they posted on their site if you don’t like within 30 days from purchase you can return no problems. The discount is automatic from them so should I have deleted and and not get the promotion? It’s getting people into a scam buying the product knowing it’s bad, knowing your not going to get a refund then to deal horrible customer service is just all wrong.
Response from Happy HowlAug 4, 2026
We’re sorry to hear about your experience, and we understand how frustrating this can feel. 🤍🐾 Per our 30-Day Refund Policy, refunds are only applicable to products purchased at full price. Orders that include a discount or promotion are not eligible for refunds. As outlined in our policy, the following items are excluded from refunds: • Orders where a discount code has been applied • Sample Packs/Trial Packs • Subscription Purchases (unless an item arrived damaged) • Gift Cards • Supplements • Limited-Time Sale Items • Shipping and handling costs • Apparel, Gear, or Supplies We’re sorry if that wasn’t clear during checkout, and we appreciate you bringing this to our attention. That said, we’d still like the opportunity to review your experience and see how we can help. Please reach out to our support team at [email protected] with your order details so we can look into your situation and work toward a resolution. 🐶 The Happy Howl Team
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Tammy T.
Aug 2, 2026
My package arrived without any dry ice
My package arrived without any dry-ice.. Also, there were no store instructions. My dog got sick today with vomiting. This was his 3rd time eating it. Is the food not packaged or stored properly? Was It supposed to be delivered with no way to keep it frozen and fresh?
Response from Happy HowlAug 4, 2026
We are so sorry to hear that your pup experienced an upset stomach, and we hope he is feeling better very soon! To help ease your mind, our food is specially designed to be completely shelf-stable, so dry ice and freezing during shipping are actually not required at all. Unopened cartons can be safely stored in your pantry at room temperature, and once opened, they stay fresh in the refrigerator for up to 5 days using the provided storage bags. Because rich new foods can sometimes startle a dog's digestive system, we always recommend a gradual 7-to-10-day transition schedule. Start by mixing 25% Happy Howl with 75% of his previous food for a few days, slowly increasing the ratio over time. Thank you for reaching out, and please let us know how he is doing!
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Josh M.
Aug 1, 2026
My dog Maggier won't even taste it.
My dog Gus who eats everything always, ate it up except for a few peas but my dog Maggie who is a picky eater but almost always eats some of her breakfast and then more as the day goes on, took one sniff and didn't eat a bite. She never even took another sniff and now it's 2 and her bowl hasn't been touched. Also what's with the carton. I know that it's what make you unique but it's a pain to open and serves no purpose. Pop top cans are much easier. This was the Grandmas stew so we'll see if Maggie has any interest in any of the others. Not at all impressed. Josh McKee
Response from Happy HowlAug 3, 2026
We love hearing that Gus polished off his bowl—even if he left a couple of peas behind! On the other hand, we completely understand your disappointment with Maggie taking a pass, as picky pups can be tough to predict. For Maggie, gently warming the meal or mixing a spoonful into her current food can help introduce the new scent. Regarding our cartons, we choose them because they are fully recyclable and shelf-stable, but we know they take a little getting used to compared to traditional cans! We hope one of our other recipes catches Maggie's eye, and we really appreciate your honest feedback.
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Doug S.
Aug 1, 2026
My dog would not eat your food.
My dog would not eat your food.
Response from Happy HowlAug 3, 2026
Getting a hesitant pup to try something new can definitely take a little extra patience! Adding a splash of warm water or low-sodium bone broth, or using the food as a tasty topper on their current meal, can often encourage hesitant eaters to dig in. Thank you for taking the time to share your feedback, and we appreciate you trying Happy Howl with your dog!
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Brian D.
Aug 1, 2026
They ship us the wrong order almost…
They ship us the wrong order almost every time. Customer Service is normally nice about it, but the last time, not very responsive. Our dogs ate older and have allergies to a few foods so it is important to keep the same and consistent. When we get the wrong food, it causes delays and we have to get different foods until we get replacements. This was the third time, three strikes, your out.
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Diane C.
Aug 1, 2026
was hopeful but my dogs would not eat
Neither of my dogs would eat your food. and by the way, you send wayyyy too many email. I have felt nagged!
Response from Happy HowlAug 3, 2026
We hear you! We send these follow-ups to catch early feedback, but we certainly do not want to overwhelm your inbox before you have had a chance to try the product. You are always welcome to adjust your notification settings or click unsubscribe at the bottom of our emails if you prefer fewer updates. Thank you for sharing your thoughts with us!
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TL
Jul 31, 2026
They didnt allow the cancellation of…
They didnt allow the cancellation of the order once it reached the fulfillment center and actually suggested i donate the food since my dog didnt like the flavor instead of refunding me the amount.
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