Mike O.
No response to many requests
Charged my credit card for AutoPay when I specifically many times told them to cancel AuotPay. Never shipped any product and forced me to file a dispute of the charge instead of simply refunding my money.
Response from Happy HowlAug 31, 2023
Hi Mike - thank you for your review. We have had multiple customer support representatives reach out to you trying to confirm your original request, although we continued to receive new messages from you as though we had not responded. We do fear that our response emails may have been going to your spam. We did originally put your order "on hold" waiting for your confirmation as it was unclear whether you wanted your subscription cancelled before or after that last order shipped. We did not receive a response and you had filed a chargeback with your bank. Once the chargeback is submitted, we are unable to refund your order and instead need to wait for your institution to complete their required process. We do apologize for the drop in communication but we promise we made multiple attempts with multiple people from Happy Howl to try and confirm your request before shipping and refunding. We hope we can help you in the future and can make for a much better experience in the future.