Happy HowlReviews of thehappyhowl.com

Response from Happy HowlOct 6, 2025

Thank you for sharing your feedback — we completely understand your frustration. Because Happy Howl is a shelf-stable, human-grade food, we’re unable to accept returns once the product has left our facility for safety and quality control reasons. Even unopened boxes can’t be resold or reused once they’ve been shipped, as we take food safety very seriously. That said, we truly care about your experience and want to make it right. Please reach out to our customer care team directly at [email protected] with your order details, and we’ll do our best to help. We really appreciate you giving Happy Howl a try and hope we can turn this experience around for you.

Response from Happy HowlSep 30, 2025

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience you experienced with your subscription and our customer service. We understand that this situation was especially difficult given your recent medical and financial challenges, and it was never our intention to overlook your requests. I have looked into this and it appears your subscription was cancelled on 9/2/25. Did you happen to create another subscription using another email address? If you can confirm, then this may be the issue, that you have multiple subscriptions and only one was cancelled. I’d like to personally assist you in resolving this matter. Please contact us directly at [email protected] so we can discuss the best way to address your order and work toward a satisfactory solution. We genuinely value our customers and your feedback helps us improve. Thank you for giving us the opportunity to make this right.

Response from Happy HowlSep 29, 2025

Thank you for reaching out and sharing your experience. I’m very sorry for the frustration and inconvenience this situation has caused. Because your order had already processed under your subscription, we were unable to stop the shipment at the last minute. We send an upcoming order email 2 days prior to fulfilling an order. If a order is not canceled during this time, we can not stop the order. Our customer support team is happy to provide tips on how to introduce the food if your pup is not enthusiastic about it on the first try. We truly appreciate your feedback, as it helps us improve our processes and provide better service to valued customers like you.

Response from Happy HowlSep 25, 2025

Thank you so much for your kind words about Happy Howl — we’re thrilled to hear your pups are loving it! 🐾 We’re so sorry if we missed your earlier email, and we really appreciate your patience. To answer your question: Happy Howl has a shelf life of 2 years unopened when stored at room temperature. Once opened, we recommend refrigerating it and using it within 5 days for maximum freshness. We’ll make sure to be more prompt in our replies going forward — thank you again for being part of the Happy Howl family!

Response from Happy HowlSep 24, 2025

We’re truly sorry to hear about your pup’s experience with Happy Howl. Every dog’s digestive system is unique, and sometimes the transition to new food can take longer or require an even slower introduction than expected. We completely understand how frustrating it must have been for both you and your pup. While we can’t take back opened food for safety reasons, please reach out to our customer care team directly — we’d love to explore some solutions with you, whether that’s guidance on transitions, possible recipe adjustments, or other ways we can make this right. Your feedback is very important to us, and we appreciate you giving Happy Howl a try.

Response from Happy HowlSep 19, 2025

We’re so sorry to hear about your recent experience and completely understand your frustration. The last thing we ever want is for you to feel let down—or to be left scrambling for food for your pups. We looked into your account, and while the change request was submitted, it unfortunately wasn’t processed in time for your upcoming order. We are continuously working to improve our system so that changes like yours are reflected quickly and accurately, and so that you can always feel confident your pups’ food will arrive when you need it. While we’re sad to lose you as part of the Happy Howl family, we truly appreciate the time you gave us, and your feedback will help us do better for other pet parents. Please know that if you ever decide to give us another try, we’d love the chance to make it right.

Response from Happy HowlSep 19, 2025

We’re sorry to hear about the trouble you’ve had with our website. We completely understand how frustrating that must be. Please reach out to our customer service team at [email protected] so we can help you pause or adjust your shipments and make things right.

Response from Happy HowlSep 19, 2025

We’re very sorry to hear about your experience and understand your frustration. Your dog’s reaction and the issues with customer service are not what we want for any of our customers. Customers are eligible for refunds if they purchase products at full price. Please reach out to our support team at [email protected] so we can review your situation and work toward a resolution.