Happy HowlReviews of thehappyhowl.com

Response from Happy HowlAug 19, 2026

e are so sorry to hear your pup is turning their nose up at our recipes—picky palates can be tricky! Gently warming the meal in the microwave for a few seconds to release the natural aromas, or mixing in a splash of warm water or low-sodium bone broth, often does wonders to entice selective eaters. Please reach out to our team if you’d like more tailored tips, and give your pup an extra scratch behind the ears from us!

Response from Happy HowlAug 19, 2026

Hi there! I just wanted to check in with you! I see that your package was marked as delivered yesterday evening. You may have sent your message before the delivery was completed, but I still wanted to reach out and make sure everything arrived safely. I also wanted to note, I see your subscription is set to ship every 2 weeks (next ship date of 8/27), so if you would like to push out the delivery, you can either let us know or manually adjust by accessing your account: You can manage your subscription anytime here: https://www.thehappyhowl.com/account/login Adjustments: • Change delivery dates • Swap products or case sizes • Pause until a chosen date (auto-renews after) • Cancel anytime Hope your pup enjoys meal time! ☺️ Warm Wags, Rachel The Happy Howl Team

Response from Happy HowlAug 19, 2026

Every pup has unique taste preferences, and we completely respect that our flavors weren't a match for yours! Per our return guidelines, orders purchased with a promotional discount aren't eligible for returns or refunds, but passing the remaining cartons along to a rescue organization is a wonderful way to ensure nothing goes to waste. Thank you for taking the time to give us a shot!

Response from Happy HowlAug 18, 2026

Hi there, Thank you for your patience while we looked into your order. I have an update from our Fulfillment team — your order is confirmed to be shipping today! 🐾 Our normal delivery timeframe is typically 2–5 days, so I know this took longer than expected. I’m glad we were able to get an answer and get your order moving. Tracking information should populate once the shipment is processed, and I’ll keep an eye on it from my end as well. Thank you again for your patience, and we’ll get your Happy Howl to you as quickly as possible! ❤️ Warm Wags, Rachel The Happy Howl Team

Response from Happy HowlAug 18, 2026

We are so sorry for the delay and the silence on our end—a carrier label scanning error on our August 11th shipment caused a breakdown in tracking, which falls short of our standards. Your order was reshipped today with fresh tracking, and we’ve issued a $10 refund to your account as a gesture of goodwill for the inconvenience. Thank you for your patience while we made this right!

Response from Happy HowlAug 18, 2026

We are so incredibly sorry to hear that your pup experienced an upset stomach, as his health and comfort are always our top priorities. Seeing a beloved pet feel unwell is so stressful, and we completely understand your decision to switch back to the diet that works best for his system. We truly appreciate you giving Happy Howl a try and wish your sweet boy a speedy return to 100%.

Response from Happy HowlAug 17, 2026

Hi there, I completely understand! Your order should have shipped by now, so I just reached out to our fulfillment team to make sure they’re looking into it and getting your shipment moving as quickly as possible. I’ll keep an eye on it from our end as well. 😊 Thank you for your patience! Warm Wags, Rachel The Happy Howl Team 🐾