Happy HowlReviews of thehappyhowl.com

Response from Happy HowlOct 28, 2025

Thank you so much for giving Happy Howl a try and I’m really sorry to hear your pup isn’t taking to it. We know how disappointing that can be, especially when you were hoping for a smooth switch. Giving your dog time to transition to Happy Howl means you’re giving their body the chance to adjust gently—leading to better digestion, improved energy, and long-term health benefits. We offer two other recipes, beef and turkey which we highly recommend introducing to your pup as well! A Few Things That Might Help: 1.) Warm It Slightly • Try heating it for 10 seconds in the microwave to enhance the aroma—it can make a big difference for picky eaters! Please use a microwave safe bowl and do not heat up the packaging 2.) Mix With a Familiar Food • Start with just a small spoonful mixed into their food they already love, then gradually increase the Happy Howl portion over 5–7 days. 3.) Stick to a Mealtime Routine • Offer it at regular times, then pick up the bowl after 20 minutes—even if they didn’t eat. This teaches them that food won’t always be there (and helps with picky habits). Feeding transition recommendations: Days 1-3: 25% Happy Howl, 75% Current Food Days 4-6: 50% Happy Howl, 50% Current Food Days 7-10: 75% Happy Howl, 25% Current Food Day 11+: 100% Happy Howl Return Policy: https://www.thehappyhowl.com/policies/refund-policy

Response from Happy HowlOct 26, 2025

We are so sorry to hear you this has been your experience with Happy Howl. I have looked into your second order. It looks like your subscription order was processed on 10/22 and it will be delivered on 10/30. Our policies are available on our website for all customers to review prior to purchasing. Our customer support team is happy to discuss how the subscription works at [email protected]. To clarify, there are two options at checkout 1. One-time purchase 2.Subscribe and save The one-time purchase allows customers to place an order without signing up for a subscription. Subscribe and save allows customers to create a subscription, which means orders are automatic and ship based on the shipping frequency you choose at checkout. We communicate with customers every step of the way after checkout. Customers receive upcoming order emails 2 days prior to their order shipping, order confirmations, shipping emails, and delivery emails. We never want our customers to feel pressured or misled, and we appreciate you bringing this to our attention.Customers can use the 40% off discount of their first order at any time. Customers also receive 20% off of their subscription order. We’d like to work with you directly to resolve this issue and ensure you’re only receiving the shipments you want.

Response from Happy HowlOct 24, 2025

We sincerely apologize for the confusion and frustration this has caused. We completely understand your concerns regarding the order, cancellation, and the discount not being applied. We’ll review your previous messages carefully and work to make this right as quickly as possible. Thank you for your patience, your experience matters to us. We are happy to schedule a call to make this right.

Response from Happy HowlOct 24, 2025

We’re so sorry to hear about the delay with your shipment and the lack of response, that’s not the experience we want for our customers. We’ll escalate this immediately with UPS and reach out to you directly to resolve the issue so your pup can enjoy their Happy Howl meals as soon as possible.

Response from Happy HowlOct 20, 2025

We’re very sorry for the frustration with your recent order. We completely understand how receiving extra shipments before you’re ready can be upsetting. Our customer support team will reach out so we can pause your subscription, skip your next order, adjust your shipping frequency or stop your subscription and ensure no further orders are sent until you’re ready. Thank you for bringing this to our attention, we want to make this right and make managing your orders easier.

Response from Happy HowlOct 19, 2025

Thank you so much for giving Happy Howl a try and I’m really sorry to hear your pup isn’t taking to it. 💛 We know how disappointing that can be, especially when you were hoping for a smooth switch.💚🐾 Giving your dog time to transition to Happy Howl means you’re giving their body the chance to adjust gently—leading to better digestion, improved energy, and long-term health benefits. A Few Things That Might Help: 1.) Warm It Slightly • Try heating it for 10 seconds in the microwave to enhance the aroma—it can make a big difference for picky eaters! Please use a microwave safe bowl and do not heat up the packaging 2.) Mix With a Familiar Food • Start with just a small spoonful mixed into their food they already love, then gradually increase the Happy Howl portion over 5–7 days. 3.) Stick to a Mealtime Routine • Offer it at regular times, then pick up the bowl after 20 minutes—even if they didn’t eat. This teaches them that food won’t always be there (and helps with picky habits). Feeding transition recommendations: Days 1-3: 25% Happy Howl, 75% Current Food Days 4-6: 50% Happy Howl, 50% Current Food Days 7-10: 75% Happy Howl, 25% Current Food Day 11+: 100% Happy Howl Return Policy: https://www.thehappyhowl.com/policies/refund-policy

Response from Happy HowlOct 19, 2025

We’re very sorry to hear about your experience and that your pups haven’t taken to Happy Howl. We truly appreciate your feedback and want to make this right for both you and your dogs. Our customer support team [email protected] is happy to provide feeding tips for your pups to enjoy their meals. Our team has looked into your subscription issue. When you created your subscription you chose a shipping frequency of every two weeks. You can log into your subscription at any time and adjust your shipping frequency to be however many days, weeks or months your pups need. Our customer support team can also adjust this for you as well just let them know your preference. You can review our return policy on our website here: https://www.thehappyhowl.com/policies/refund-policy. I see you did use the 40% off discount and created a subscription. Our policy specifically states we do not provide refunds on these orders.

Response from Happy HowlOct 19, 2025

Please contact our support team at [email protected] with your order details and provide pictures of the food. We will investigate this issue, ensure your safety and your pup’s, and provide a replacement or refund as quickly as possible. Thank you for bringing this to our attention, your pup’s health and safety are our top priority.