Happy HowlReviews of thehappyhowl.com

Response from Happy HowlDec 5, 2025

We’re sorry to hear about your experience and the delivery issues you faced. We take every order seriously and strive to make sure each one arrives on time. If you’d like, we can look into what happened with your order and see how we can make it right. Please contact [email protected].

Response from Happy HowlDec 2, 2025

I’m really sorry for the confusion, I know unexpected charges are frustrating, especially on a fixed income. I did want to share that when you placed your order, a subscription was created based on the delivery frequency you selected, which is why the additional shipment was billed automatically. You can log into your account anytime to adjust your shipping frequency, pause orders, skip a shipment, or cancel altogether, whatever works best for you. If you need help, we’re always happy to walk you through it or make changes on our end [email protected]. Please reach out so we can make sure everything is set the way you want going forward. We’re here to help! Log in here: thehappyhowl.com/apps/retextion#/login

Response from Happy HowlDec 1, 2025

To help us resolve this quickly, could you please provide your order number or the email used for your purchase? Once we have that, we can review the charges. Our support team is here to help [email protected].

Response from Happy HowlDec 1, 2025

Thank you for sharing your experience. We completely understand that some dogs can be extra picky! It sounds like your pups just weren’t fans of the flavors you tried. Using Happy Howl as a topper or mixing it gradually with their usual food can sometimes help picky eaters adjust, but we understand it’s not always a perfect fit. We really appreciate you giving it a try and for thinking of sharing the rest with another dog who may enjoy it!

Response from Happy HowlDec 1, 2025

Thank you so much for your honesty and for taking the time to share your experience. We completely understand your concerns—every dog has their own preferences and sensitivities, and it can be really frustrating when something new isn’t appealing, especially when it comes to lamb, which Boomer usually enjoys. We also appreciate your feedback about the appearance and texture of the food. While we aim for nutrient-dense, fresh ingredients, we realize the look can be a factor in whether a dog wants to try it. Your input is valuable, and we’ll keep it in mind as we continue to improve our recipes. We’re sorry that Happy Howl didn’t work out for Boomer, but we truly appreciate you giving us a try and your thoughtful feedback. Wishing you and Boomer all the best in finding foods that excite him and support his sensitive stomach!

Response from Happy HowlDec 1, 2025

Thank you for sharing your experience. We’re sorry to hear that your expectations weren’t met. While we do offer guidance on feeding amounts and meal plans, we understand that some pet parents are looking for a more personalized experience. We also want to clarify our satisfaction guarantee: we do honor refunds for eligible returns, but certain conditions apply. We understand this can be frustrating if it wasn’t clear upfront, and we appreciate your feedback so we can improve our communication and processes. Your input is important, and we’ll take it into consideration as we continue to enhance both our service and customer experience.

Response from Happy HowlDec 1, 2025

We’re truly sorry to hear that your dog got sick and that you’re frustrated with the situation. We completely understand that this is upsetting, especially after spending a significant amount. Our policy does include certain restrictions around discounted orders, but we want to make sure we review your case thoroughly. If you can provide your order number, we’ll escalate this to our support team so they can look at possible solutions and see how we can best help you. Your feedback is important, and we take situations like this very seriously.

Response from Happy HowlNov 24, 2025

We’re sorry to hear your dog isn’t enjoying the food. Your account is currently showing cancelled, so you will no longer receive orders or be charged moving forward.