Happy HowlReviews of thehappyhowl.com

Response from Happy HowlAug 26, 2026

We are so sorry to hear about your experience! Receiving damaged packages is incredibly frustrating, and we apologize that your delivery did not feel like the high-end service you deserve. We take product quality and shipping standard very seriously and want to fix this for you. Please send those photos over to us at [email protected] so our team can investigate and issue replacements for any compromised food immediately. Thank you for letting us know so we can take care of you and your pup!

Response from Happy HowlAug 24, 2026

Hi there, I know it can be frustrating when your pups aren’t immediately interested in a new food. Since you have our Variety Pack, you actually have a great opportunity to see if they prefer one recipe or protein over another. Some pups can be surprisingly particular about both flavor and texture! Good news: picky eating is super common, and most pups just need a little convincing. Here are a few tricks that usually get even the pickiest pups on board. Feeding Tips to Try: -Start small & mix in: Try mixing a small amount of the food with something your pup already enjoys (like their previous food) and gradually increase the amount over a few days -Warm it up: Slightly warming the food can enhance the aroma and make it more enticing in a microwave safe bowl for 10 seconds (NOT in the packaging) -Add a topper: A splash of warm water, low-sodium bone broth, or even a little plain boiled chicken can help spark interest Hopefully one of these tricks helps you find a recipe they love! 🐾 Warm Wags, Rachel The Happy Howl Team

Response from Happy HowlAug 24, 2026

Hi Carol Thank you so much for reaching out, and I'm so sorry to hear your pup hasn't been feeling well — that's never easy to see, and we want to help get to the bottom of it. First, I want to reassure you: all of our recipes are produced in a USDA-certified facility, are third-party tested, and are FDA-audited, with packaging that meets FDA food-contact safety standards. So while we take this seriously, please know there isn't a known issue with the batch. A couple things that could explain what you're seeing: - A change in consistency between batches can happen naturally with fresh, minimally processed food — it's not a sign that anything is wrong, but we'd still love to take a look. - If your pup transitioned to this recipe quickly, sudden diet changes (even between two foods they've had before) can cause stomach upset. Easing back in with a gradual transition can help: Days 1–3: 75% current food / 25% Happy Howl Days 4–6: 50% current food / 50% Happy Howl Days 7–10: 25% current food / 75% Happy Howl Day 11+: 100% Happy Howl To help us look into this further, could you send over: - A clear photo of the food inside the carton (showing the texture you're describing) - A photo of the outer carton - A photo of the shipping label - The code printed on top of the carton - Which recipe and how many cartons are affected If the symptoms continue or worsen, please reach out to your vet right away — we always want your pup's health to come first.

Response from Happy HowlAug 25, 2026

We appreciate you letting us know! High summer temperatures can definitely be worrisome, but our packaging is rigorously tested to preserve safety and quality even in intense heat up to 119 degrees Fahrenheit. While the food is fully safe, we know every pup has unique taste preferences! If you ever suspect a carton has been compromised or smells off, please reach out directly to [email protected] so we can look into it and take care of you. We wish you and your pup the absolute best!

Response from Happy HowlAug 25, 2026

Hi Debby, I'm really sorry for the frustration this has caused. Based on what you shared, it sounds like you asked not to receive another box, but a new shipment was still sent, and now you have multiple boxes you're not able to use as you intended. I'm going to hand this over to a team member to follow up with you. They'll review what happened with your subscription and your latest instructions, and get back to you within 24 hours. Thanks for your patience, and I'm sorry again this wasn't handled the way you requested.