Kathleen C.
They auto enroll you in future shipments. I was not expecting
I like the food so far my dog seems to be enjoying it. The container could use improvement it’s a little messy and hard when you need to get the last serving out maybe something with an easier resealable lid? Like the top on a pint of ice cream and a shorter container? I was also shipped a sampler/assortment box instead of a lamb ( my dog can’t eat turkey ) have sent e-mail and tried to chat with someone and can’t get a response. Also tried to contact when the second auto shipment charged and couldn’t get in contact with anyone to assist with possibly stopping the shipment since it shipped 14 days after the first shipment arrived definitely not needing additional supply that quickly.
Response from Happy HowlJan 10, 2023
Hi Kathleen thank you for your feedback! The reason that our food is shelf stable without preservatives is because of the packaging the food comes in! We however do not automatically enroll any customers in Auto-shipments. We have a readily available option on our website for one-time orders, only customers who specifically choose subscription options are enrolled in auto shipment orders. The account management page on our website also has a built in feature to allow customers to update their orders prior to their next order being shipped out. Customers can skip their next order, change the date of order, change their case size and/or recipe! I hope that helps! Please let us know if we can do anything else to help you in the meantime!