TMo
Do not buy from this company!!!!
I gave this food to my dogs with the best intentions. Unfortunately, they all had problems digesting it. I followed the guidelines after over a month of feeding they still had issues. I then canceled my subscription and was sent the next order for over $350. I called to return it and they said because it was purchased under a subscription it was not returnable. I am stuck with over $400 worth of dog food that I cannot use. I called their customer service line and explained to no end the situation and they just kept saying not returnable. Their return policy is buried in their website but when you first initiate a purchase, they push the subscription. I find this to be a deceptive business practice I cannot recommend doing business with this company.
Response from Happy HowlJun 5, 2026
We truly regret that your dogs had trouble transitioning to our food, and we hear your frustration regarding the subscription order and our return policy. To maintain strict food safety standards, we are unable to accept returns on any subscription shipments once they leave our facility. We aim to be transparent about our subscription terms, and we are truly sorry for the stress this situation has caused. We want to ensure your subscription is completely canceled so you never face an unexpected charge again, and we kindly suggest gifting or donating the remaining food to a local rescue where it can help dogs waiting for their forever homes.