Happy HowlReviews of thehappyhowl.com

My experience with this company has been extremely disappointing. I canceled my subscription months ago, yet an order was suddenly processed and charged without my authorization. When I reached out, I was told the subscription had only been “paused,” even though I am certain I canceled it. The company claims they provide a full 48‑hour notice before processing an order, but the notification I received was only 36 hours before the charge. When I pointed out the exact timestamps from my email, the company dismissed my concern and later provided different timestamps from their internal system that did not match what I actually received. Instead of addressing the discrepancy, they repeatedly hid behind policy and refused to acknowledge that their own notification window was not met. Communication felt dismissive, unhelpful, and at times evasive. Once I presented the timeline showing they did not follow their own stated policy, responses stopped entirely until I received a generic survey email. At no point did they take responsibility or offer a reasonable solution. I had originally cancelled this dog food because my dogs stopped eating the food, literally would walk up to the bowl take a sniff and walk away, the a big sign that there is something not right with this dog food. Based on my experience, I do not feel this company is transparent or customer‑focused. I would strongly recommend that anyone considering their service double‑check all subscription settings and be cautious, as my situation showed that their policies are not always applied consistently or fairly.

Dogs will not eat it. Looks like vomit.

I tried to have it delivered every 8 weeks and you sent it early I tried to send you notify you. Left a message you were sending it too early. Since you did not respond I won't except delivery. Also my dog refuses to eat the food from last box sent, I have almost half left and would like a refund when I send it back, your web site says I can sent back food not eaten. I tried to explain not to send more but no one answers your phone or returns you voice mail. I would have kept the half box and just kept trying to get her to eat you it. And this may be the only way to get your attention

Warning-do not order from Happy Howl. I had previously posted reviews for Happy Howl dog food and I rated them high because I thought it was a good product and my dogs liked it but now I need to warn anyone who is thinking of ordering from them. Their customer service is not existent and they are crooks. They even created another $200 order under my name and charged my account. When I pointed out that my subscription had been canceled and even if it hadn’t been cancelled, I had it set up for every 3 weeks so there shouldn’t be a shipment at all, they tried to say I had another account but I didn’t. The shipment has not even left their facility but yet they refuse to refund me and cancel the order. They had also agreed to one price on the subscription and then suddenly increased it by $50 without warning or explanation. There is also no phone number to talk to anyone, just email with cut and paste responses. It doesn’t matter your complaint, they won’t do anything about it. This is what you will be dealing with if you order from them.

The ads for this dog food made it look so promising. I bought the biggest package available to get the biggest savings (dumb idea). I have 2 Frenchies and they currently eat Ollie’s. Thought I’d try something different. They wouldn’t touch Happy Howl. In my opinion, it’s so carb heavy. So much rice! I gave my daughter half the order to feed her dogs and her Frenchie won’t touch it and her Doberman eats about half and leaves the rest, which never happens otherwise. So sorry I wasted so much money—will be donating all the boxes to a pet shelter.

My dog did not like it . She would not eat it . The website was easy to work with and my cancelation was swift.

I was sent double orders. Couldn't get anyone to correct the problem and was charged for both orders received within 2 weeks of eachother. Awful service. On top of all that my dog hater the food.

I "purchased" a sample pack to try the product and flavors on my picky dog. Within a month I receive an email saying they are getting my order ready. I missed the email and they sent and charged me for $100 worth of food (that my dog won't eat). Bad business!