Happy HowlReviews of thehappyhowl.com

Response from Happy HowlAug 25, 2026

Thank you so much for being honest with us. We truly appreciate you sharing that, especially knowing that you feel so positively about the food and our customer service. ❤️ I completely understand that price is a big part of the decision, and we never want the cost to make Happy Howl feel out of reach. I’ll send you an email because I’d love to take a look at your current orders and see if there are some options that could help bring the cost down. We really appreciate you giving us the feedback — and even more so, for being part of the Happy Howl family. 🐾 Warm Wags, The Happy Howl Team

Response from Happy HowlAug 25, 2026

Thank you for your feedback. We want to reassure you that your first purchase was a one-time order with no subscription created, so no future orders or charges will occur. We are sorry to hear that the food wasn't a good fit for your dog's taste buds, but we truly appreciate you giving Happy Howl a try and wish you both the very best!

Response from Happy HowlAug 25, 2026

Thank you so much for bringing this to our attention, and we are so sorry for the stress caused by these UPS delays and damaged boxes! Running low on your dogs' food is the last thing we want you to experience. While we are constantly evaluating our shipping options to improve, we currently plan to stay with UPS. However, we want to help make this right whenever hiccups happen. Please reach out directly to [email protected] with photos of any future damaged shipments so our team can investigate and take care of you right away. Thank you for your honest feedback and your patience!

Response from Happy HowlAug 25, 2026

Thank you so much for taking the time to share such honest feedback with us. Picky eaters like Jet definitely know what they want, and we totally understand that every dog's palate is unique! Fresh, real-food recipes can certainly be a bit messier to handle than traditional dry kibble, but we are so glad you appreciated the convenience of our shelf-stable packaging. Thank you for giving Happy Howl a try, and we wish you and Jet the absolute best in finding the perfect mealtime match!

Response from Happy HowlAug 24, 2026

Hi there, I completely understand! Sometimes our pups need a little time to warm up to a new food, especially when they’re used to having something different. Since you’re willing to keep trying, I wanted to share a few tricks that may help make Happy Howl a little more appealing. I’ve also paused your subscription until December 1st, so you won’t have another shipment going out while you see how they do. You can decide what you’d like to do from there. In the meantime, here are a few picky-eater tricks to try: Feeding Tips to Try: -Start small & mix in: Try mixing a small amount of the food with something your pup already enjoys (like their previous food) and gradually increase the amount over a few days -Warm it up: Slightly warming the food can enhance the aroma and make it more enticing in a microwave safe bowl for 10 seconds (NOT in the packaging) -Add a topper: A splash of warm water, low-sodium bone broth, or even a little plain boiled chicken can help spark interest And just as a reminder, your subscription currently receives 40% off every recurring order, so if they end up becoming Happy Howl fans, you’ll still have that savings available. 😊 Hopefully one of these tricks does the job and we can win those picky little taste buds over! Warm Wags, Rachel The Happy Howl Team

Response from Happy HowlAug 23, 2026

Big dogs definitely know how to keep us on our toes when it comes to mealtime! We appreciate you giving Happy Howl a try for its convenience, and we’re bummed it wasn’t a instant match for your pup. Sometimes blending a small spoon into her current kibble or warming it up helps transition picky eaters—our support team is always here if you want to chat through more tips!

Response from Happy HowlAug 21, 2026

Hi there! I’m so glad to hear your dogs are enjoying the food! 🐾 I completely understand wanting to make sure you’re getting the best value, especially with the cost. I also wanted to mention that we had a little shipping hiccup this past week, so I completely understand the frustration there. Normally, standard shipping takes about 2–5 days depending on the carrier. Since you’re currently receiving an 18-pack every 3 weeks for $92, another option would be moving up to our 36-pack for $167.20. That gives you more food at a lower cost per carton, and you could simply push your shipments out to a longer interval so you’re still receiving food at the pace your dogs need it. If you’d like, I’d be happy to help figure out what delivery schedule would make the most sense for you with the 36-pack! 😊 Warm Wags, Rachel The Happy Howl Team

Response from Happy HowlAug 21, 2026

Thank you for letting us know about the change you've noticed in the amount of rice and vegetables in your Happy Howl meals. We completely understand wanting to make sure you're getting the quality you expect, especially when you're spending $92 plus tax on your dog's food. 🐾 We'd love to investigate this for you. While some variation in appearance can naturally occur with fresh, minimally processed ingredients, we want to take a closer look at what you received. Happy Howl recipes are produced in a USDA-certified facility, third-party tested, and made following FDA food-safety standards. Could you please send the following to [email protected]? Your order number A clear photo of the food inside the carton, showing the amount of rice and vegetables you noticed A photo of the outer carton A photo of the shipping label The code printed on top of the carton Which recipe is affected and how many cartons you noticed this with Once we have those details and photos, our team can investigate the specific product and batch further. We appreciate you bringing this to our attention and giving Happy Howl the opportunity to look into it. 💛🐶 The Happy Howl Team