Happy HowlReviews of thehappyhowl.com

I cancelled my subscription online in plenty of time to stop the next delivery. Then, my online banking showed a charge for another shipment. I immediately contacted HH and was told they have no record of the cancelled subscription and the order was in route so nothing they could do. I asked for a call tag to return the product and a refund. "Not our policy" was their answer. Requested a phone call back from someone in charge. Howie called. Told him everything and was given the same story. "Not our policy and nothing they can do". THE MISTAKE WAS HH'S AND I AM OAYING FOR IT. IT'S NOT RIGHT!

You gave me less than ONE days notice you were sending an "autoship" I thought I had cancelled. I saw the email and responded within an hour saying it should be cancelled. Your AI response was that it would send my request to a human. I went to the site and cancelled it myself, but you claimed you had already shipped it! I got the 'order shipped' notice that evening. Subsequent communications were the OPPOSITE of helpful. Please leave me alone, every time you contact me it reminds me of how pissed I am.

Love the idea. Sadly, my pup won’t eat any of it. I tried slowly introducing it with what she was used to and tried 3 different flavors. She sniffs and walks away. More troubling is that I can’t find a way to cancel the subscription, and my emails to support have gone unanswered.

Since having not received it yet pretty crappy.

It may is good for lots of puppies, but my won’t eat, no matter how I try to feed him!

I have asked on several occasions to stop sending me food I am running out of space yet you sent another UNWANTED shipment to day CANCEL MY SUBSCRIPTION YOU ARE NOT RESONSIVE TO MY REQUESTS . If you send another shipment after this I will call you a scam on social media enough is enough!

Edited to address the false response they’ve left below. True: Their CX Director and CoS/Wife to the CEO did send me a message. False: They did NOT send a replacement, nor did they apply a discount. We have reached no resolution. Why? Because they made both of those things conditional upon me agreeing to take down my negative reviews. Further, they already deleted my review from their website. This is precisely why Trust Pilot exists. Additionally, they still have not addressed why the “congealed fat” does not break down when cooked, and the CX Director claimed they weren’t recently bought out by MARS, which is strange given how public the announcement was of their having received the funds. I’m pretty taken aback by how far south this has all continued to spiral. /// The experience is night and day from when we first ordered at the beginning of the year. Fresh, affordable, nutrient dense food and attentive customer support for any issues with delay or packaging. Now? The complete opposite, a total 180 on product and support. I receive boxes full of “congealed fat” that doesn’t break down even when heated. Customer “support” the better part of a week to respond to emails, they never answer or respond to calls and their only suggestion is for me to send ALL of the product back and only then will they send me replacements. It’s been a nightmare that I hope you can avoid.

I have two Golden Retrievers that I thought I would try this food for. It's not frozen, great throw away containers and easy to travel with. I ordered the sample pack, beef, lamb and turkey. Working on transitioning my pups and they appeared to do okay with it. Therefore I thought I would order a large double order because I had a 40 percent off coupon. I ordered it and started feeding it to my pups, continuing the transition. My older dog could not tolerate the food. He constantly gets the runs. My younger dog will not eat it. He doesn't like the texture, taste or both. I asked the company several times if I could return it because I cannot use it. Keep in mind it is sealed and good until 2027. They apparently have a policy that if you purchase with a coupon that they will not accept returns. What a joke! Or, a scam. Anyone would look for a coupon to purchase this with, its expensive. I cannot believe this company. They recently contacted me and wanted the original shipping label etc. I of course don't have that as I put the food in a cabinet. I am so upset and will not refer this company to anyone and will leave reviews wherever I am prompted. Please, don't purchase this for your fur babies. A 3 pack sample is not enough time to see how your dog will respond to the food.