Abby
The dog food was fine my dog liked it…
The dog food was fine my dog liked it but when I paused the subscription because I had too much excess food they automatically sent me a whole additional shipment. When I email them and ask them to cancel the order they told me that pausing my subscription triggered and automatic delivery even though I had just got a delivery the day before. That obviously does not make any sense to me, so I canceled my subscription. So a word of warning do not pause your subscription if you get too much food, cancel your subscription and then restart a new one. And by the way they would not take the order back they just told me that it lasted for two years on the shelf and to use it. In response to your reply Happy howl, I have emailed your customer service a few times, I didn't feel like they were helpful and it just made me even less want to do business with you.
Response from Happy HowlMay 8, 2026
We'd love the opportunity to make this right for you — please reach out to our team directly and we'll do everything we can to restore your trust in Happy Howl. We hope you and your pup will give us another chance!