Happy HowlReviews of thehappyhowl.com

Response from Happy HowlJul 16, 2026

We are so sorry your pup wasn't a fan! Pups can definitely be tough critics, and we know how disappointing it is to get a turned-up nose at mealtime. Thank you so much for giving Happy Howl a try anyway!

Response from Happy HowlJul 16, 2026

We are so incredibly sorry for the frustration and for any breakdown in communication that made you feel unheard! We completely understand how stressful it is to be left in the dark when you're waiting on your pup's food. We want to reassure you that your replacement order was officially authorized and processed this past Tuesday, July 14th. It is currently on its way to you! You should have received a shipping confirmation email with tracking details, but please let us know if you need us to resend that information. Thank you so much for your patience while we make this right!

Response from Happy HowlJul 15, 2026

We take any feedback regarding the safety and quality of our food with the utmost seriousness, and we would love the opportunity to investigate this for you. When you first reached out, we asked for photos of the food on June 9th so our quality assurance team could inspect it. Because healthy fats in our fresh recipes can sometimes settle and look like white spots, we wanted to verify exactly what you were seeing. If there is indeed mold on any of your food, we will absolutely replace those cartons for you. Please send those photos directly to our team at [email protected] so we can make this right. Regarding your subscription, we always aim for complete transparency. Our records show that the cancellation request was not completed on the account before the final order processed, which is why the shipment went through. However, our priority is ensuring your peace of mind regarding the food itself, and we sincerely hope to receive those photos so we can assist you further.

Response from Happy HowlJul 15, 2026

We are so sorry for the frustration surrounding this shipment. We always strive to be as transparent as possible with our subscription process. To prevent unwanted shipments, we send a reminder email 2 days before any order processes so our customers have time to make changes. In this instance, the order processed first, and the subscription was canceled 2 days later. Once an order has shipped, we are unable to accept returns or issue refunds. Because our recipes are made with fresh, high-quality ingredients, we cannot safely restock or reuse returned food. We apologize for any breakdown in communication and truly wish you and your dogs the very best.

Response from Happy HowlJul 13, 2026

We're so sorry our food wasn't a hit with your pup! To clarify, we send an upcoming order email two days before shipping to allow for any changes. Once that window passes, the order enters fulfillment and cannot be stopped or refunded. We also don't accept returns to ensure our strict safety and freshness standards are never compromised. That being said, we think your idea to donate the shipment to a local shelter is absolutely wonderful! Rescue pups will be incredibly grateful for such a high-quality treat, and we truly appreciate your kindness!

Response from Happy HowlJul 12, 2026

I completely understand your frustration, and I am so incredibly sorry for the delay in getting your food to you! We never want you to feel left in the dark about your pup's meals. To give you a little insight into the timeline, your order came through to us after our shipping facilities had already closed for the weekend on Friday. Because we do not operate over the weekend, our team jumped right on it first thing the following Monday morning to get it packed and shipped out. Our records show that the package officially delivered on Friday, June 10th. We truly appreciate your patience with this unfortunate timing, and we are confident that future orders will be much speedier for you!

Response from Happy HowlJul 12, 2026

Thank you for bringing this to our attention. While our recipes are uniquely packaged to stay safe and shelf-stable in high temperatures up to 119°F, we completely understand your concern after your delivery spent time out in that 100-degree weather. We want to make this completely right for you, and our care team previously reached out on July 3rd to request a few snapshots so we could check on the batch. If you have a moment, could you please locate that specific email thread and reply to it with your photos? We'll be standing by to get this resolved!