Santino V.
Terrible customer service …
I tried to cancel because I was moving states and was going to re-subscribe at my new address. They didn’t acknowledge my cancellation and processed another 8 week supply. I called that day and asked them to divert the order to my new address. They stalled me with an AI response and when I finally spoke with a real person they said it was too late and there was nothing I could do. During this cluster a cancelled my subscription, changed my address then I reactivated the subscription at my new address this crooked company charged another 8week order without me agreeing. They said it happens automatically!!!! Now I have been charged for 16 weeks of expensive dog food and I am only receiving half of it. This company has terrible customer service. I give up. I canceled my account and I’m going to find another company.
Response from Happy HowlJul 23, 2026
We are so sorry for the confusion and trouble during your transition to a new state. Because the order was already fulfilled when your late-night message arrived, we couldn't stop the shipment, but our team personally emailed before 9 AM the next morning suggesting UPS package rerouting. Once the account was reactivated, our system automatically processed the order for your active subscription. We understand your disappointment, and while we cannot offer a refund for shipped orders, we have ensured your subscription is canceled so no future charges happen. Thank you for trying Happy Howl, and we wish your pup a smooth move!