Happy Howl Reviews | Read Customer Reviews of thehappyhowl.com

Happy Howl Reviews | Read Customer Reviews of thehappyhowl.com

Happy Howl reviews

Showing 439 reviews with 1 star · Clear filters

Jeeyeoun S.
Jul 28, 2026
I ordered once and not signed up for…
I ordered once and not signed up for subscription and l sent e mails but keep getting emails regarding shipment is sent and tracking numbers and l am so frustrated with this. Just stop please.
Response from Happy HowlJul 29, 2026
Hello! We completely understand your frustration. We checked your account and can confirm you're not enrolled in a subscription, and we've turned off your marketing emails. We do send order and tracking updates so customers know where their order is every step of the way, but we're sorry the volume of emails was frustrating. Thank you for your feedback—it helps us continue to improve. 💛 Warm Wags, The Happy Howl Team
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Rob A S.
Jul 28, 2026
Worst customer service I’ve…
Worst customer service I’ve experienced. Repeatedly sent order to someone else’s address and never replied to multiple attempts to contact. Don’t waste your money on this company.
Response from Happy HowlJul 29, 2026
Thank you for sharing your feedback, and please accept our sincere apologies for the delay in getting back to you! We hold our team to a very high standard, so we are deeply sorry that we missed your previous messages. To clarify what happened, all recurring subscription orders are automatically generated using the shipping address saved in your account portal, and we had not received prior notification of an address change. We completely respect your decision to cancel your subscription with Happy Howl, but we truly appreciate the time you spent with us and wish you and your pup all the best!
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Rafi K.
Jul 28, 2026
CUstomer support is not helpfull and…
CUstomer support is not helpfull and doesnt really care. Once you cancel your subscription they donet want to help you anymore
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Jen B.
Jul 27, 2026
This is the worst dog food company I’ve…
This is the worst dog food company I’ve ever encountered. I canceled my order and they proceeded to ship because apparently, whn you cancel the order, it DOES NOT cancel the subscription. I thought about giving it a shot since they shipped it anyway, but the dog food i’ve received had a foul smell when I received it. My dog won’t even go near it. When i reached out to support, they made me go through hoops. Asked me to open more cartons, and send them a pic, etc etc. Mind you, we opened two more and all of them are spoiled. Send them the pic and instead of refunding or approving a return, they sent a replacement instead? LOL. So please, save your money. This dog food brand is a scam!
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Madison
Jul 27, 2026
I reached out about my first order with…
I reached out about my first order with Happy Howl and how my dog has sensitivities but ordered the product I was aware would be safe. He was sick for two days. I reached out again asking about sending the entire box back untouched; not asking for anything but a refund for the box and they let me know via email because I received some kind of promotional email that I didn’t qualify for any refunds or replacement. I am seeking medical compensation for my Julep. 😭
Response from Happy HowlJul 29, 2026
Thank you for sharing your experience with us. We are so sorry to hear that Julep was not feeling well, as the health and comfort of every pup is deeply important to us! To maintain clarity around our offer terms, our return policy explicitly excludes any orders where a promotional or discount code was applied, which is why we are unable to accept returns or process refunds for opened or unopened boxes. We truly appreciate you giving Happy Howl a try, and we are sending our best thoughts to Julep for a speedy recovery!
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Debra S.
Jul 26, 2026
Walked away I…
My dog would not touch it and now I spent money and she won’t even go touch it. She smelled it and walked away.
Response from Happy HowlJul 28, 2026
Thank you for sharing your experience with us! We know how disappointing it is when your dog walks away from her meal, but mixing a small portion into her usual food or adding a little warm bone broth can spark her interest. A gradual transition helps selective pups adjust to fresh ingredients at their own pace without digestive upset.
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Kim
Jul 26, 2026
Delays
Hello, Love the product. The shipping schedule has a delay at about 5 days without food. The first two shipments went great. Since then there have been delays. I have to substitute with another product. Suggestions on my end?
Response from Happy HowlJul 28, 2026
We are so thrilled to hear that your pup loves our food and truly appreciate your loyalty! To prevent any gap between deliveries and keep your bowl full, switching from the 18-pack every 2 weeks to the 36-pack every 3 weeks is a great way to build in a safe buffer against shipping delays. You can easily adjust your subscription by logging into happyhowl.com, or reply here and I'll be happy to make the adjustment for you!
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Yulia E.
Jul 26, 2026
Very poor communication.
Very poor communication.
Response from Happy HowlJul 28, 2026
Thank you for your feedback regarding our communication. Per our May 20th conversation, your subscription was set to resume on July 20th, and an upcoming order notification was sent two days prior on July 18th. We apologize for any confusion this timeline caused and appreciate you sharing your experience with us.
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