Tanya A.
This company took my money.....
This company took my money and then labelled me as a scammer, blocking my account and refusing to ship any products. I was told my order was automatically flagged by their system but even after providing ID and speaking to several employees they were all very unwilling to help. It took me MONTHS to get my money back only through contacting the credit card company to file a chargeback. I definitely DO NOT recommend. Even if the products are amazing, the horrendous customer service and policies do not make it worth it. Edited to add - I recently tried to give your company another chance by trying to order a second time (in August) however when I requested the ordering code to place another order, like the first time, your representative refused to help and blocked me. I won't be giving you a third chance. Sorry.
Response from Touchstone Essentials, IncSep 15, 2023
I deeply regret the negative experience you had with our company, and I want to extend my sincerest apologies for the inconvenience you encountered. We take customer concerns seriously, and I want to clarify that while our automated security measures are in place to protect both our customers and our company, it's unfortunate that you were caught in a false positive situation. I understand your frustration with the account block and the delay in resolving the issue. Your feedback is invaluable, and we are actively working to refine our processes and provide better customer support. We are committed to improving our customer service and policies to ensure a more positive experience for all customers, and we would be grateful for another chance to serve you better in the future. Thank you for your patience and for bringing this matter to our attention.




