Touchstone Essentials, IncReviews of thegoodinside.com

Response from Touchstone Essentials, IncJul 29, 2024

We are sorry to hear that you are not satisfied with your recent experience. Our promotional usage policy, which is available for all customers to view, clearly states that each promotion can only be used once per address, household, and account. If your account remains active and has not been closed due to promotional overuse, you can log in at any time. Should you wish to cancel your subscription, the process is straightforward and can be completed online or by contacting our support team. Our contact information is readily available on our website. Please understand that customer orders are canceled and the funds are returned if they use a promotion that is limited to one-time use per address, household, and account, as specified in our terms. We encourage you to review the promotional terms to ensure compliance. Please do not hesitate to reach out to us if you have any questions!

Response from Touchstone Essentials, IncJul 1, 2024

Hi Nicole! I'm sorry to hear that there is an issue with your delivery. We will need more information to look into this for you. You can reach out to our Support team via email, chat, or phone by clicking on the "Contact Us" link at the bottom of our website. That will bring you directly to the contact options so we can resolve this for you as quickly as possible.

Response from Touchstone Essentials, IncJun 17, 2024

Hi Jeane! We are truly sorry to hear about your recent experience with our company. Upon reviewing our records, we did not find any phone, email, or chat communication from you regarding this matter. Your order was voided on June 8, 2024; however, it appears that the refund was not successfully processed by your bank. We recommend reaching out to your bank for further assistance. A member of our Support team will contact you by phone shortly, and we will also follow up with an email to ensure all your concerns are addressed.

Response from Touchstone Essentials, IncApr 25, 2024

Hi! Customers can cancel their autoship subscription at any time by going online to their account or by contacting Support. If an autoship order was firmed or it has shipped, we would not be able to cancel the order; however, the autoship subscription can still be canceled. Customers can return their order for a refund! Please contact Support on how to do a return and they will be happy to assist you!

Response from Touchstone Essentials, IncApr 25, 2024

Hi Elizabeth! We are sorry to hear that your customer service experience did not meet your expectations. After a thorough review of your accounts, it shows that you were able to use a promotion code on one of the accounts that you created. There are specific promotions that can only be used on a new customer's first-time order. These promotions can only be used once per household, account, and address. These rules are stated in the promotion. If you ordered with us before, those promotion/discount codes will not apply. In our system, we see an account that was created on March 27, 2023, and a second account created on April 23, 2024. Please understand that when an order has shipped we cannot cancel the order because it is already in transit, we did provide you with instructions on how to return the product for a refund. It is also important to note that the carrier/courier company, in your case USPS, provides updates for tracking. Tracking details generally take 24 to 48 hours to update after an order is shipped. After reviewing your communication with Support, all of the necessary details were provided to you about the promotional rules, your accounts, and how to return your order. Please do not hesitate to contact Support if you need anything further!