Touchstone Essentials, IncWe believe it’s not too much to ask for your nutritional supplements to meetthe same high standard you want for your food: organic, clean and natural.•••Touchstone Essentials was born in 2012 with a vision of organicgoodness accessible to everyone. Getting the right nutrition is abig part of living to your full potential.•••We comb scientific journals and carefully cultivate formulas thatput healing plants at your fingertips. It’s a difference you can see and feel.•••Our supplements read like a recipe for good health.They're filled with organic fruits and veggies, and never any toxic additives.
Touchstone Essentials, Inc (thegoodinside.com) has 420 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Personal Care · Sanford, North Carolina
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Personal Care · Columbus, North Carolina
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Personal Care · Charlotte, North Carolina
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Personal Care · Charlotte, North Carolina
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Showing 67 reviews with 1 star · Clear filters
Dosya W.
Did not receive my order
Response from Touchstone Essentials, IncOct 25, 2026
Hi there, Dosya! We're sorry to hear you did not receive your order. We were not able to locate an account with the name provided in this review. Our support team would love to hear from you. Please send an email with your order number or the name on the account. Or, if you prefer, you can reply to an email from Trustpilot requesting more information about this review.
omotehinse G.
Please I ordered one time and did an auto subscriptions, now I used my order and I haven’t seen any changes, but I have been debited again for another order, I need a refund please or cancel the order..
Response from Touchstone Essentials, IncOct 25, 2026
Hi there! We’re glad you were able to connect with our Support Team and that they could help answer your refund question. We’re sorry the products didn’t give you the results you were hoping for. Some folks notice a difference right away, while others never notice a difference (although, some folks notice a difference after they stop taking the product...and realize it was working for them and start taking it again). It's designed to be a gentle detox, unlike typical and unpleasant detoxing with other products. Since every person's heavy metal load and toxin load vary, everyone's experience will vary. Do not hesitate to contact support if you have any questions or concerns. Thank you for shopping with us!
Princess
Cancelled my order but still took the money from me. Tried to contact them but it’s telling me I have to wait 2 days bear in mind it’s a Wednesday at 11am. I just want my refund, I will not be ordering from here anymore it’s ridiculous and unorganised.
Response from Touchstone Essentials, IncOct 8, 2026
Hi there, Princess! We’re sorry to hear you are experiencing a cancelation. After reviewing your account, we can see the order was canceled due to the promotional offer used. The promotion you attempted to use is reserved for first-time customers only, and it is limited to one per address (billing or shipping) due to its special pricing and limited availability. Based on our records, a previous purchase or promotional redemption is already associated with your address, so unfortunately we were unable to process this order. An email was sent to the email address on your account explaining why this was canceled and also informing you of the refund that was issued. A full refund has been issued and should appear on your card or bank statement within 2 to 7 business days. We truly appreciate your understanding. If you have any questions or there is anything else we can help with, please do not hesitate to reach out.
Mario “devildog” O.
No difference. Didn’t work. I would like my refund
Response from Touchstone Essentials, IncAug 17, 2026
Good afternoon! We're sorry to hear you weren't satisfied with your purchase. Please contact our Support Team so we can assist you regarding your refund request. They are available Monday to Thursday 9-6 and Fridays 9-5 ET via Live Chat on our website https://thegoodinside.com/, by phone at (919) 900-4300 or by email: [email protected].
Erica G.
I ordered the set of 3, to find out you canceled my order days later. I was pretty annoyed. Now I won't purchase from you again. Its a hassle.
Response from Touchstone Essentials, IncJul 9, 2026
Hi Erica! We're sorry to hear the ordering process felt like a hassle — that's not the experience we want for our customers. Our new-customer offers include a check to see whether the shipping address has ordered with us before; if there's a match, the order is automatically canceled, and a confirmation email is sent to the address used at checkout. You're more than welcome to place a new order at our standard pricing — we'd love to have you back. If you have any questions, feel free to reach us at thegoodinside.com/contact
Tammy M.
I DID NOT sign up for reoccurring orders and somehow it happened. Tried to contact provider without success. Please remove me from recurring order
Response from Touchstone Essentials, IncJul 1, 2026
Hi Tammy! We're sorry to hear you had trouble reaching us to cancel your subscription before it renewed. After reviewing your account, we found that the subscription was set up when you chose the monthly subscription option for Pure Body Extra at $63.93. Our system did send a reminder email to the address used when creating your account. Please feel free to reach out to support if you have any further questions or concerns. Thank you for shopping with us!
JEG
I felt like I was dying after two days of using this product at only half a dose. Customer service is not available or helpful at all. My order was “lost” saying it was delivered when it was not. Customer service just said to wait. 3 days later it arrived. When I had issues with the product, they want me to pay to return the product. Again customer service was no help. The bottle looks fine, but the product is dangerous for my body. My energy was totally wiped out and I have been having bad physical symptoms ever since stopping the cleanse. This was a week ago since I have stopped using the product. Terrible headaches, low energy, digestive issues, GERD flares, chest pain. Not worth it! I’m left searching for things that are safe for me to eat as now my normal foods trigger bad esophageal flares and swelling.
Response from Touchstone Essentials, IncJun 22, 2026
Good morning! We're sorry to hear that you haven't been feeling well. Unfortunately, there isn't enough information in this email to find your profile in our system, so that we can obtain specific information for your account and communication with our customer support team. We will say that our customer support team replies to all of our emails within our support inbox within 72 business hours of the email coming in, and we are in the office 5 days a week, Monday-Friday. Furthermore, waiting for a lost order is standard, as orders that don't arrive immediately aren't deemed lost, as you stated in your post above, the order was received 3 days after USPS marked the order as delivered, so if we had simply sent out a replacement at that time, you would have been responsible for sending the replacement order back as well, which is ultimately why we wait as this does often happen. Once an order is opened and used, USPS will not accept a Refusal, so return postage must be paid for the product. We are sorry to hear that you weren't happy about that, however. Some customers do experience headache, fatigue and an upset stomach on our Zeolite Products, this is a normal reaction to detox known as a Herxheimer reaction and these symptoms resolve on their own a couple of days after taking the product. As far as GERD Flares and chest pain, these are not reported symptoms of our products and we recommend speaking with a healthcare professional regarding these. Please let us know if you have any further questions.
Devon D.
Would not recommend! They are 100% deceiving. First they double billed me going back to March for one order. They promised the second charge would “fall off”. It didn’t, so I disputed the one charge with my bank that I did not receive since Touchstone was giving me the run around. Then Touchstone tells me that for me to receive my money, I had to cancel the dispute. Clever. I did cancel it even though that made no sense bc usually the company just handles it with the bank disputing the charge on behalf of the customer. Once I cancelled the dispute they then told me I had to wait 60 days to receive my money! Well fast forward to now, days past their “60 day waiting period” and now they are telling me they issued the refund for me to call my bank. I did call my bank and they are telling me there is no refund being applied from them and when I asked Touchstone to provide me proof of the refund, they ignore the request. According to my bank, Basically once I cancelled the dispute I basically fell right into the trap they set. They received extra money from me and I’m out on a double charge for one order that I can’t dispute again since I canceled the dispute. Really low move and I would recommend staying away from this company. To be this dishonest only tells me they’re dishonest about their products. Award goes to Ashley and Karina who are two dishonest employees!
Response from Touchstone Essentials, IncJun 5, 2026
Hi Devon, thank you for your patience through what has been a genuinely complicated situation. To be transparent about what happened: you were charged for two orders, and while one was voided on our end, the refund did not process correctly and that is on us. We want to own that. Once a bank dispute was opened, we ran into a technical wall: any refund we attempt while a dispute is active is automatically rejected by the bank before it reaches you, which is why we needed the dispute canceled before we could reissue. We had committed to processing your refund on May 29th, however on May 12th we received confirmation that the dispute had not actually been canceled and was instead reopened. Because of that, the May 29th date is no longer valid. Since a dispute typically takes 8 to 10 weeks from start to finish, your bank will reach out to you directly with a new refund date once the reopened case is finalized. Our dispute team has already reached out to you separately with next steps.