Jeremy K.
Late gift arrival, no customer satisfaction guarantee
I ordered an item on December 3. I got little feedback along the way, but each time I sent an email asking for progress, I said to please cancel the order if it would not be here by Christmas. Each time, they ignored this request, and acted like my question prompted them to progress the order one step further along. The gift arrived yesterday, and was not what I had hoped it would be. Upon asking to return the item for a refund, I was told they do not accept returns based on anything but a mistake on their part. They have no customer satisfaction guarantee. Be careful shopping here. Edit: you didn't offer a solution (for instance: allow me to return something I'm not happy with), you offered me a bribe (delete this review and we'll refund shipping cost).
Response from thegiftio.comDec 30, 2023
Hi Jeremy, We always aim to deliver a great experience, and we are gutted when we don’t meet your expectations. We have contacted to you via email for the solution. We would love to make things right if you give us another chance. Sincerely,


