The Gift Card Shop | TheGiftCardShop.comReviews of thegiftcardshop.com

Purchased a 100.00 dollar gift card for my cousin. She was unable to use it without entering her own credit card information. She did not feel comfortable doing that so asked if I could call the company. I was on the phone 1.5 hours. They told me she should not enter her credit card info to use the card. I asked them to advise how to use it. They did not have an answer. Asked them to refund my money. They said they were unable to do that. I am in the process of disputing it with my credit card company to get my money back.

It doesn't deserve one star now they ruined Christmas for my son who is in the military my bank is going to hear about this scam

Stay FAR away. I don’t “think” it’s a scam, but should be. I ordered an online gift card days and days ago, and no word. They won’t answer the phone either. Horrid company. Trying to dispute with my CC company, but it’s still labeled as pending.

This company is crooked. Customer service takes forever to get ahold of and they have no problem hanging up in your face when they claim to be “checking your account”. It took 3 tries and 20 minute waits each time to get someone to stay on the phone for 2 minutes to address cancelling a card ordered on a weekend. No refunds even if the physical cards haven’t been sent out and the rudest customer service agents that have no ability to actually provide customer service.

I normally understand the pain customer service teams go through, but the Gift Card Shop customer service team is the worst, rudest, and least helpful team I've ever interacted with. It ended with customer service yelling at me that they were not yelling at me and telling me there was nothing they could do to fix my issue - that appears to be caused by their website. Will definitely avoid using this service in the future and inform others to avoid as well. Feels like the friction and pain could be intentional.

The Gift Card Shop is great! There are so many options to buy gift cards. I contacted customer service and they answered quickly. I've bought eGift and Physical cards here for many months. I love the Vanilla Visa Gift Cards the best, but can't go wrong with any of them.

Imagine my surprise when I checked my bank account and found a $500 gift card purchase through The Gift Card Shop THAT I DID NOT AUTHORIZE. According to my credit union they should be able to stop the transaction as long as the card hasn't been used. I called the number on the website and was told that they can't track their transactions. I asked to speak with a supervisor (who sounded a lot like the same person). When I pushed for them to cancel the transaction I was told it was impossible and they disconnected the call. This is a complete scam.

I am truly surprised the Gift Card Shop is still in operation - First, I was given a Vanilla Visa card for Christmas - when I tried to use it It was totally depleted and when I called I was given the run around - Secondly - unknowingly purchased two gifts on two occasions weeks apart - the PIN number was exposed on these cards so I checked them before sending them out - both were depleted of funds within the same hr. When calling customer service - I was asked all sorts of personal information (ie. date of birth, social security) gave phony info then I reversed lookup the customer service number on back of card and it came up scam —‘DON,T USE THIS COMPANY - save yourself the aggravation and money