The Frye CompanyReviews of thefryecompany.com

I don't know how they're still in business - I suppose by scamming just enough people to stay afloat. I've owned good quality Frye boots for years, but I recently ordered a pair and what I received was NOTHING like what I saw on the website. The quality is so incredibly poor, I thought they were counterfeits. Thin, dried out leather and soles look like they've been worn. I want to return them, and they will not budge on the $12.00 return fee. Why should I have to pay to return this garbage? Nobody answers the customer service number.

I would not recommend buying from this company. I purchased a pair of boots that were rather expensive. After about 7 wears the Pull-Tabor the back of the boot came off and pretty easily too. When I reached back to customer service they said they don’t service thing for anything beyond 30 days. I was told they made good quality products but I have experienced the opposite. They don’t have a warranty on their shoes or boots unlike other companies such as Paraboot. I would recommend you save your money and spend it with a brand that stands behind their products.

Dont shop with this company. I ordered a pair of boots for my birthday. Tried on numerous occasions to contact them for an update on the delivery, no reply to any of my emails. I have luckily been refunded by the kind people at PayPal. I even contacted the American company for assistance, they informed me they are a third party distributor.

If I could give this company zero, I would. I returned a product that I had purchased as a gift as my friend did not like it. It is now been over a month since the product has been returned, and I have yet to receive my money. I have called customer service at least 10 times and left messages and I’ve spoke with three individuals. The last individual her name was Claire said she cannot help me because she needs marry her colleague to help and there has been no response from the manager. They need the manager to authorize them to provide the refund. so the manager has not responded to their numerous messages and they’re not able to authorize a refund. Even though they have the product sitting in front of them. This is the absolute worst customer service I’ve ever experienced. She was even telling me how bad the process is at the company and how frustrated she is with the process. Do not buy anything from this company because if you need to return it, you’re never getting your money back.

STAY AWAY FROM THIS COMPANY. THE WORST. I mailed back my boots and they received them March 17. They require 14 business days to authorize a refund. It has been 20. It has been one month on the calendar. There is no refund. My call went to a call center in India. My emails are not answered. Today a “ticket” was made to escalate my request. Why do I even have to request a refund? Isn’t that automatic when you return a product? So disappointing that a company like Frye which I expected to be so trustworthy, ends up being so shady. If you really love the boot, buy it at Zappos. Far better, customer service, smoother refund, and you’ll probably save 40%.

I bought a pair of boots that were $278, and NOT on sale at any discount. In small print it said final sale. The boots were too small despite most reviews saying they fit true to size. When they arrived I could not even get my foot in boot. I inquired to exchange them, because I really liked the style. They said too bad-so sad! These were final sale. You could sell them through our resale avenue. REALLY????? On top of that they did not publish my critical review. This is SUBSTANDARD "customer service" I will never buy anything from them again.

What use to be a classy and reputable company has now turned into a dishonest and low level manufacturer. They are rude, they lie and misrepresent their products. I bought shoes and was later informed they were not returnable bc they were sale items. !!!!! 170.00! What company sells high end boots on line without return options??? First and last order I make. Shame on them’. The shoes were awful as compared to their advertisement.

Please read!!!!! I bought two items. The shipping says delayed. I called them and they tell me I have to deal with UPS. Since I didn’t buy the insurance they will not help me or care the item is lost. They are the worst!!!