The Frye CompanyReviews of thefryecompany.com

I purchased boots that shipped to me on time and in good condition. However, I changed my mind and I wanted to return. They are $200 and I cannot get them to respond to me via the contact us form, phone or the support email which I have tried multiple times over 4 weeks. I just don’t know what else to do other than call my credit card and tell them it’s fraud. This is absolutely ridiculous. I have a feeling by the time they finally do respond to me they’re gonna tell me it’s too late to return it. So I just don’t know what else to do other than write a terrible review. I don’t take this lightly.

I have spent 5 months trying to use a gift card, being sent the wrong boots (which we returned on our dollar), trying to get the correct boots only to find out after months of silence they didn't have the original boots in stock, and finally months trying to get a reimbursement (promised but not yet issued). Initial calls into the customer service line were only ever handled by rude, accusatory, and totally useless people. Never again interacted with someone who at least sounded like a human. Weeks or months between templated emailed responses with our customer service agent (most definitely a bot). Only started to get any traction after nearly half a year once I started copying people at the Head Office I found off LinkedIn. No acknowledgment, no accountability, no concern for customer experience or satisfaction = no longer paying way too much for increasingly marginal quality boots. Like me, take your money elsewhere and don't waste your time on a formerly great company. Other companies value your time and money more.

Date: January 28, 2024 at 3:31:20 PM This is the email I sent to the Frye co Subject: Order FRYE-884789 confirmed I called to see if I could get a 9.5 after checking my other boots but the shipments was already mailed. I’ve marked on the shipment statement the issue I have with these boots. Also on the right top part of the boot it has some bruised leather, wider than the right one and has something white on it. I’ve taken pictures of the boots. The bottom heel even has scratches on it. I’M REQUESTING A MANAGER TO CALL ME BACK ASAP. I’ve called your number and no one answers it says to email. I do not care to email I need to speak with a live person. AND I’VE SENT 4 EMAILS AND 5 PICTURES AND NO ONE HAS CALLED, NOR HANDLED THIS ISSUE

This company has gone so downhill its criminal. Received a gift of horribly damaged and obviously worn boots. Two emails over 10 days to Customer Service (who was not taking calls) and no response. Wrote a review that of course generated a email from Frye. Then I am told I cannot ship the exchange to me, the gift recipient, but the exchange has to go to the person who sent me the gift 450 miles away. So I try for a return, and am given a 0.00 dollar refund. Used to love their boots but no more. Guess I will just be happy with my two pairs of Fryes I have had for years - purchased back when the company made a quality product and was reputable.

The Frye company steals your money and it charges way too much for its merchandise to do that. They add an AfterShip protection fee after you purchase your items without your consent. Also, customer service is non-existent. Although I love the footware I received from them, I will no longer be shopping on their site.

Trying to reach Frye for nearly a week! Phone isn’t working, chat isn’t working, no email response. They sent the wrong boots and now no way to exchange them. A return costs $12! Total BS, this company has gone to the birds.

Is it possible to give them 0 stars? I purchased an expensive pair of white sneakers that were almost $200, and the leather started peeling after just several weeks of normal wear. The most infuriating thing is the leather peeled right around the opening of the shoe - somewhere that is NOT subject to wear and tear like the toe cap or even the sides. When I reached out to customer service, it was just 3 weeks after the 30 day return window. They are extremely rigid with their return policy and have no desire to correct the issue. Do not bother with Frye. They do not care about their customers or creating high quality products.

Boot a pair of expensive boots, a used pair came with scratches and all. Customer service via email and tried calling, no call back. Chat sent me a link to return them and said I have to wait up to ten days for them to inspect them. I can order a new paid but I have to shell out the money. I sat on chat for 20 minutes with no further response. I guess this is what happens when you sell out to China.