The Frye CompanyReviews of thefryecompany.com

Order placed 3 weeks ago customer service lie I’ve got one person saying it’s not dispatched yet another saying it was dispatched yesterday, dhl saying that the label was made 2 weeks ago but nothing has been handed to them can’t believe a company can treat people like this and get away with it especially when your spring £400+ on a pair of boots

Order placed 11 days ago, yet still no shipping status. Called and emailed multiple times, got gibberish response! Stay away from this company.

Terrible company. I bought a $400 boots for my wife as as Christmas gift. I never received them. Fedex tracking number kept showing pending after a month. I called the company they said they have no liability and that I should deal with the third company myself. That they won’t process a refund. They also said I should’ve insured the package, I never saw that option when purchasing online. Regardless I’ve never had this situation happening especially with high end products. Very disappointing to get robbed like this.

The Frye socks have the Frye name on them. They are soft as advertised. After one wash, they look so bad that I would be embarrassed to wear them.

I have purchased 3 handbags, a wallet and a pair of boots from Frye. On two of the handbags, the handles broke. After numerous emails and phone calls back and forth with the company, one bag was eventually repaired, however it was very poor quality which Frye would not "guarantee". For the second bag, I was told the quality guarantee was only for 30 days from purchase. To retail their products at prices that compete with better products, the lack of a quality guarantee is unacceptable. Save your money and buy a more reputable brand that will add value as the years go on.

The Frye Company is completely dishonest. I had been saving up for an eternity to purchase a pair of Frye boots. I am a single mom of 5 so I rarely get an opportunity to splurge on myself. The second time I wore my boots the inner lining tore at the heel as I slipped my foot inside. I reached out to Frye to start a return. They requested pictures of the torn liner and after some sort of deliberation they decided to honor my request and sent me the return labels. Imagine my surprise when a package arrived at my doorstep three days ago and inside was the boots I had sent back and a letter explaining that I did not meet their criteria for a return. This is simply beyond the pale. The Frye company stole my hard working money- they sent me a product that was defective and did not honor their return- the return they approved after seeing pictures. The Frye Company has the worst customer service I have EVER experienced. Buyer beware.

Worst company ever! They sell squeaky shoes and their quality is lousy ! They block customers from calling and will not give address to send complaints! But they don’t stop sending advertisements and text messages! They sell 400-600 dollars squeaky shoe !! Don’t buy from Frye!!

I've never left a review on any product but feel too compelled here not to. For those who don't feel like reading my ramblings to follow, just heed everyone's advice here and DO NOT BUY FRYE!!!! Ordered a pair of boots a while back, they were fine, but by no means worth $300 of my hard earned cash. The other week I saw a sale on two shirts. Pictures looked great. Size was right. I bought two. Of the two, I haven't received one and the customer support refuses to help me out. Some reasons to boycott this company and get them off the face of the earth: - Poor quality. Worse than anything else I've ever worn (this is NOT an exaggeration). - Terrible customer service (also, some of the worst I've seen). - Never delivered 1/2 of my order (stole money). - Shirt was in wrong color. - Shirt was in wrong size. - Shirt is an overall piece of (fill in the blank). Don't buy from this brand. You've been warned. If only I had seen this page two weeks ago...