PS
I don't usually write reviews but when…
I don't usually write reviews but when you spend a lot of money on products especially from an iconic brand like Frye you expect them to have good customer service policies. I purchased the new Kenzie Venetian flats at the end of January in an 8.5 which is my normal size but occasionally have to go up to a 9. However, these felt big, floppy even, but I really loved the look and thought maybe an insert would help. I really wanted these to work so I wore them with the insert around the house a little bit but they absolutely killed my heals because the leather is so stiff and my foot keeps lifting out of them. Needless to say now that the season has arrived for me to wear them I have decided I just need to return them after 50 days, they haven't been worn outside. The bigger problem is that they will not take them back after 30 days, which is ridicules! What kind of policy and customer service is that?! I have been a consumer of their boots since the 70's but I will never buy another pair again. Buyer Beware.