The Frye CompanyReviews of thefryecompany.com

Absolute garbage returns department. I returned a pair of $400 boots that I bought. They were too big so I decided to return them. I didn't see any return label in the box so I went to the post office and bought a label through them. After waiting for a decent amount of time, I called customer service and they told me to wait up to 14 business days before I got a credit. After the 14 business days came and went, I called back again and was told to wait 24-48 hours to get a credit. After the 24-48 hours came and went, I called back again. This time, they told me that they confirmed with their warehouse that they never received the package and that I would need to go back to the post office and file an undeliverable package claim. My post office tracking number confirmed that the package was delivered on 10/07. I was told today, 11/04, that they never received the package, after speaking with these people numerous times for updates. Frye returns is absolute garbage.

Buyer beware! They do everything possible not to process returns. I tried retuning shoes on 10/26 and was told that the system was down and that they would call me the following day to process. No call. 11/1 I tried processing the return to be told that their systems were down. What an awful company and what a SCAM!

Purchased two pairs of flip flops and both sets broke after very little wear. A lot of money for poor quality shoes. Reached out to customer service twice via email and they never even responded.

I was a very loyal customer and love their boots have 9 pairs and only ever had to send one back. With Covid my purchases have switched from instore to online which I started buying direct from them. I purchased boots on February 6th at full price $498 and the boots which I love showed up on 2/15, 3 weeks later the boots are on sale for $214, I reach out to their customer service on March 9th and a very sweet lady told me they will issue the credit, sweet so I immediately purchased another pair of boots. Then on 3/14 I received an email stating it was outside their 30 day return policy which is based on when I purchased, I responded that the boots showed up on 2/15 which if I bought them in a store would be the date of purchase and that I have purchased 3 pairs of boots already in the past two months and ordered another same day, but they would not budge. So despite how much I love their boots they do not care about their customers and are willing to loose a customer who spends alot of money with them for $280, so unfortunately as soon as I receive my most recent order I will return without even opening.

Frye boots are top quality. Their customer service is stellar. Excellent shopping. Amazing boots & shoes!

I love love love Frye boots, I will never buy anything else!!!! I have six pairs and would love a seventh if it wasn't just after Christmas :) they are the most beautiful and best made boots I have ever had in my entire life and I am 54!! i have over 400 pairs of shoes, but my Frye boots are BY FAR my most favorite!!! My hat is off to this truly spectacular company!!!!!!!!!!!!!!!!!!!!!!!!!!!!

You morons wont stop texting me every ten minutes I get your stupid texts fix this or I will rate you 1 star over a thousand times an auto bot

I love the Frye boots that I have but I did have some trouble actually settling on a pair. I have both a pair of the harness boots and a pair of tall Veronica boots and love them both. However I Had to order many pairs until finding good ones as the quality and sizing do not seems to be consistent. I did not have any trouble with my returns.