thefreezepipe.comReviews of thefreezepipe.com

I was amazed how quickly I received my replacement piece! My freeze pipe set is hands down my favorite piece. I use it every single day. Thanks again.

Very good product works better than I hoped, was a little slow arriving but it had a long way to travel and is handmade so it’s understandable

I placed the order on dec 25. Wasn’t shipped out a couple weeks later. I emailed customer service without a response. Finally went on their instagram page and got a response and then the order was finally fulfilled.

Customer service text number? Disconnected. Business phone number? Disconnected. You get an email adress and that's it, where hopes for a response go to die. Customer service being gone wouldn't seem like a problem only orders are shipping out of their warehouse so slowly, that the shipping labels expire before they go out. End result is you make a multi hundred dollar purchase and you see that a label was created and it goes no where for over a month. You inquire and if you are lucky a week later you get a response apologizing with zero status info. Seems like a scam, and if it isn't then it's a company that is falling apart so badly that there's barely any difference. Steer clear.

This company takes your money, prints a shipping label, and then sits on your order for weeks. Look at their reviews on BBB, where they got an "F" rating. Looking at the list of customer complaints you will see that the company lies profusely to customers with the worst faith possible; multiple times the company responded to complaints of non receipt of items by saying the item was shipped, which is a lie as most customers gave screenshots from USPS showing that a label was printed but the item was never shipped. Incompetence or deliberate theft? I don't know and don't care. They don't deserve my or your hard earned money! They have no customer service phone either.

Terrible service. Never got my bong and did not provide any feedback that there were going to be delays in shipping prior to purchase. Try Draco Glass they are quick, prompt, and efficient. Sad when a company with great potential can't get the basics down.

I paid for express delivery on the week of 12/19/22 and it took 3 weeks to receive.

Awesome customer service